ML Data Operations Lead – AI & Automation

Feedinkoo; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Amazon's Global Operations – AI (GO-AI) is seeking a Manager-II, Operations to lead a large in-house delivery team and coordinate cross-functional initiatives across multiple departments. The role focuses on improving accuracy, SLAs, and customer experience while driving process improvements in a fast-paced environment.

Ideal candidates hold a bachelor’s degree with 8+ years in operations and proven experience managing 100+ employees and remote teams.

Qualifications

• Bachelor’s degree or equivalent required.
• 8+ years of overall experience with 4–5 years of managerial exposure in Operations in a non-voice, customer-service environment.
• Track record of running large teams (100+ employees) from the ground up.
• Extensive experience handling remote teams and cross-functional initiatives.
• Experience in BPO/Captive Operations and managing both domestic and international operations.

Responsibilities

• Lead in-house operations delivery (VCC) with up to 100–120 associates and 5–6 first-line managers.
• Be fully accountable for results of GOAI center reporting teams and drive performance.
• Conduct regular team reviews and establish governance for day-to-day operations.
• Identify improvement opportunities and drive process improvement projects.
• Coordinate with internal stakeholders and travel as needed.

Skills

Team leadership

Operations management

Cross-functional collaboration

Analytical mindset

Communication skills

Global/remote teams experience

Process improvement

Education

Bachelor’s degree or equivalent

Job description

Amazon's Global Operations – AI (GO-AI) is seeking a Manager-II, Operations to lead a large in-house delivery team and coordinate cross-functional initiatives across multiple departments. The role focuses on improving accuracy, SLAs, and customer experience while driving process improvements in a fast-paced environment.

Ideal candidates hold a bachelor’s degree with 8+ years in operations and proven experience managing 100+ employees and remote teams.