Global Process Leader: Streamline Ops with AI

Amazon Web Services (AWS); Arlington (VA); On-site; USD 74,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Adoption and Surrogacy Reimbursement

Job summary

Amazon Data Services, Inc. in Arlington, VA is seeking a Global Process Manager to own and improve critical operational processes worldwide.

You will lead end‑to‑end projects, partnering with field technicians, program managers and safety teams to drive measurable improvements using data and AI tools. You will design processes for new programs, keep workflows simple and accurate, and ensure changes are implemented across global teams to boost efficiency and compliance.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.

Responsibilities

• Lead improvement projects from workflow mapping to measurable results.
• Own a portfolio of global operational processes and keep them accurate, simple and easy to follow.
• Review and act on incoming change requests from field technicians, program teams and partners, and spot patterns that point to bigger problems.
• Design processes from scratch for new programs and customers, working with their teams to get them ready to launch.
• Use AI tools to draft, update and maintain process documentation, cutting manual effort so your time goes into improvement.

Skills

Program management

Process improvement

Data-driven decision making

Cross-functional collaboration

Stakeholder management

Tools

Excel (Pivot Tables, VLOOKUP)

SQL

Job description

Amazon Data Services, Inc. in Arlington, VA is seeking a Global Process Manager to own and improve critical operational processes worldwide.

You will lead end‑to‑end projects, partnering with field technicians, program managers and safety teams to drive measurable improvements using data and AI tools. You will design processes for new programs, keep workflows simple and accurate, and ensure changes are implemented across global teams to boost efficiency and compliance.