Mitigation Technician: On-Call Restoration Expert

ServPro NE; Stanwood (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid PTO

Holiday pay

On-call pay

Career growth opportunities

Training opportunities

Overtime pay

Job summary

ServPro NE is seeking a Mitigation Technician in Big Rapids, Michigan to respond to water, fire, mold, and storm emergencies. This hands-on role sets up equipment, performs mitigation, and supports documentation to ensure quality work and excellent customer service.

You will work on a rotating on-call schedule, lift heavy materials, follow safety procedures, and cooperate with a Crew Chief and Project Manager to deliver timely restoration services. Prior IICRC WRT certification is preferred.

Qualifications

• Valid driver’s license required.
• Ability to lift 50+ lbs and stand for long periods.
• Strong teamwork and customer service skills.
• Willingness to on-call for emergencies.

Responsibilities

• Assist in water, fire, mold, and storm mitigation and cleanup services.
• Set up, monitor, and remove restoration equipment (air movers, dehumidifiers, HEPA vacuums, etc.).
• Perform demolition as needed (drywall, flooring, insulation, trim).
• Clean and sanitize affected areas according to standards.
• Maintain a clean and organized jobsite, vehicle, and equipment.
• Document job progress, moisture readings, and customer communications using Servpro systems.
• Communicate professionally with customers, teammates, and project managers.
• Follow safety procedures and use protective equipment as required.
• Be available for rotating on-call schedule, including some evenings and weekends.
• Support Crew Chief and Project Manager with job execution and site leadership.

Skills

Driver's license

Physical stamina

Team player

Communication skills

Education

IICRC WRT certification

Job description

ServPro NE is seeking a Mitigation Technician in Big Rapids, Michigan to respond to water, fire, mold, and storm emergencies. This hands-on role sets up equipment, performs mitigation, and supports documentation to ensure quality work and excellent customer service.

You will work on a rotating on-call schedule, lift heavy materials, follow safety procedures, and cooperate with a Crew Chief and Project Manager to deliver timely restoration services. Prior IICRC WRT certification is preferred.