Emergency Water Mitigation Technician - On-Call & Training

911 Restoration Metro Detroit; Canton Charter Township (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Overtime pay

Training & certification

Uniforms and PPE

PTO & holidays

Health/dental/vision insurance

Career progression

Job summary

911 Restoration Metro Detroit is seeking a Water Mitigation Technician to respond to residential and commercial losses from water, fire, mold, storms, and other disasters. You will perform emergency mitigation, document progress, and communicate with customers to ensure quality service.

The ideal candidate is dependable, customer-focused, and able to work efficiently in fast-paced emergencies. Afterhours/on-call availability, adherence to IICRC guidelines, and the ability to lift up to 75 pounds

Qualifications

• High school diploma or GED required.
• Restoration industry experience preferred but willing to train the right candidate.
• Valid driver's license with an acceptable driving record.
• Ability to pass a background check and drug screening.
• IICRC WRT certification preferred, but willing to place the right candidate in a WRT class.
• Strong communication and customer service skills.
• Basic computer and smartphone proficiency.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to emergency service calls, including afterhours and oncall assignments.
• Perform water extraction, structural drying, demolition, and moisture mapping.
• Set up and monitor drying equipment, including air movers, dehumidifiers, and HEPA air scrubbers.
• Conduct moisture inspections using moisture meters, thermal imaging cameras, and hygrometers.
• Remove damaged building materials following IICRC standards and company procedures.
• Install containment barriers and maintain clean, organized work areas.
• Perform mold remediation and fire/smoke mitigation when assigned.
• Complete daily job documentation, including photographs, notes, moisture readings, and equipment logs using company software.
• Communicate professionally with homeowners, tenants, insurance adjusters, and property managers.
• Load, unload, clean, and maintain company vehicles and equipment.
• Follow OSHA safety standards, PPE requirements, and company safety policies.
• Participate in regular training to maintain industry knowledge and certifications.
• Represent the company professionally while delivering exceptional customer service.

Skills

Communication

Customer service

Computer proficiency

Teamwork

Mechanical aptitude

Problem solving

IICRC S500/S520

Education

High school diploma or GED

Tools

Moisture meters

Thermal imaging cameras

Hygrometers

Air movers & dehumidifiers

Job description

911 Restoration Metro Detroit is seeking a Water Mitigation Technician to respond to residential and commercial losses from water, fire, mold, storms, and other disasters. You will perform emergency mitigation, document progress, and communicate with customers to ensure quality service.

The ideal candidate is dependable, customer-focused, and able to work efficiently in fast-paced emergencies. Afterhours/on-call availability, adherence to IICRC guidelines, and the ability to lift up to 75 pounds