Mitigation Property Lead: Client, Scope & Scheduling

Goendurant; Norcross (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Endurant Disaster Recovery is seeking a Mitigation Property Specialist in Norcross, GA. You will manage the customer experience from initial contact through project completion, scope and price projects, and coordinate crews and subcontractors to maintain schedule and budget.

Responsibilities include handling job documentation, expenses, and staff performance to drive profitability while upholding safety standards and Parker Young brand compliance.

Qualifications

• High school diploma or equivalent.
• Experience in restoration, construction, or related field-services production/coordination.
• Strong customer service, negotiation, and communication skills.
• Ability to manage multiple active projects, crews, and subcontractors.
• Valid driver's license and ability to respond to priority or emergency calls.

Responsibilities

• Manage customer and client experience, communicating production processes and resolving concerns to drive satisfaction.
• Provide priority response to potential customers, evaluating needs and converting leads into jobs.
• Develop and negotiate project scope of work and estimates with customer approval before work begins.
• Schedule and coordinate crews, subcontractors, and resources to keep projects on track and within budgets.
• Oversee production quality and job-site standards, ensuring work is satisfactory and sites are clean.
• Maintain job file documentation and ongoing communication with stakeholders throughout each project.
• Manage production expenses, including labor and operating costs, while evaluating profitability.
• Recruit, train, and manage production personnel and ensure Parker Young brand compliance.

Skills

Customer service

Negotiation

Communication

Project coordination

Multi-project management

Driver's license

Education

High school diploma or equivalent

Construction management / business degree a plus

Tools

Xactimate

Job description

Endurant Disaster Recovery is seeking a Mitigation Property Specialist in Norcross, GA. You will manage the customer experience from initial contact through project completion, scope and price projects, and coordinate crews and subcontractors to maintain schedule and budget.

Responsibilities include handling job documentation, expenses, and staff performance to drive profitability while upholding safety standards and Parker Young brand compliance.