Disaster Restoration Mitigation Project Lead

Endurant Disaster Recovery; Norcross (GA); On-site; USD 48,000 - 65,000; Full time

Job summary

Endurant Disaster Recovery is seeking a Mitigation Property Specialist to manage the customer and client experience from first response through project completion. You will scope accurately, schedule efficiently, and ensure work meets Parker Young's safety standards and budget requirements.

You will serve as the primary contact for clients, convert leads into jobs, and coordinate crews and subcontractors to keep production on track.

Qualifications

• High school diploma or equivalent; degree in construction management, business, or related field a plus.
• Experience in restoration, construction, or related field-services production or project-coordination role.
• Strong customer service, negotiation, and communication skills.
• Ability to manage multiple active projects, crews, and subcontractors simultaneously.
• Valid driver’s license and ability to respond to priority or emergency calls as needed.

Responsibilities

• Manage the customer and client experience, communicating production processes, setting expectations, and resolving concerns to drive overall satisfaction.
• Provide priority response to potential customers, evaluating needs, consulting on services, and converting leads into jobs.
• Develop and negotiate project scope of work and estimates, obtaining customer or client approval on pricing and scope before work begins.
• Schedule and coordinate crews, subcontractors, and resources to keep active projects on track, including running daily Work-in-Progress meetings and managing labor budgets and timelines.
• Oversee production quality and job-site standards, ensuring work is completed satisfactorily and sites are left clean and orderly.
• Manage job file documentation and ongoing communication with internal and external stakeholders throughout each project.
• Manage production expenses, including labor, damage reimbursement, and operating supply costs, while evaluating job costing and profitability.
• Maintain equipment, tools, and assigned work vehicles.
• Uphold safe work practices, identifying hazards and ensuring team-wide compliance with safety and risk management guidelines.
• Recruit, train, and manage production personnel, including performance coaching, annual reviews, and Parker Young brand compliance.
• Pursue ongoing professional development to grow leadership and industry expertise.
• Other tasks/duties as required by employer.

Skills

Customer Service

Negotiation

Communication

Project Coordination

Leadership

Education

High School Diploma

Construction Management Degree

Business Degree

Tools

Xactimate

Job description

Endurant Disaster Recovery is seeking a Mitigation Property Specialist to manage the customer and client experience from first response through project completion. You will scope accurately, schedule efficiently, and ensure work meets Parker Young's safety standards and budget requirements.

You will serve as the primary contact for clients, convert leads into jobs, and coordinate crews and subcontractors to keep production on track.