Restoration Mitigation Project Manager

iicrc-careers; Los Angeles (CA); On-site; USD 46,838 - 78,523; Full time

Benefits offered by this job

Bonus program

Leadership development

Paid training

Health, dental & vision benefits

PTO and holidays

401k match

Company phone and laptop

Assigned vehicle

Job summary

Paul Davis seeks an experienced Mitigation Manager to lead a 5+ technician team, ensuring high-quality water and fire mitigation, mold remediation, and related services across projects. You will coordinate crews, manage client interactions, and drive on-time, on-budget responses in a fast-paced environment.

Role requires 3+ years in mitigation management, strong insurance compliance knowledge, and proficiency with industry software.

Qualifications

• Insurance/TPA restoration industry experience required
• 3+ years mitigation management experience including team management
• Adept at managing insurance compliance within carrier/TPA parameters
• Proficiency with mitigation software including MICA/Mitigate, Symbility, Xactanalysis, Dash
• IICRC certifications (WRT, ASD, FSRT) or equivalent preferred
• Proficiency with estimating software (Xactimate and Symbility) a plus
• Fluent in English, Spanish preferred
• Dedication to customer service
• Ability to work nights/weekends and overtime as needed
• Valid driver's license with a clean record

Responsibilities

• Ensuring teams perform water and fire mitigation, mold remediation, trauma/bio-hazard cleanup, tarping and board up services to specs
• Lead, train and develop the mitigation team for readiness to respond to customer needs
• Ensure jobs and estimates meet timing and margin requirements
• Meet clients and adjusters on site to assist in issue resolution
• Re-inspect job sites for quality control
• Be the point of contact for customers for questions and concerns
• Maintain inventory of trucks and equipment
• Be accessible by phone, Teams, and email
• Assist other team members and foster positive interdepartmental relationships
• Focus on providing excellent customer service and represent the brand well

Skills

Mitigation management

Team leadership

English fluency

Spanish preferred

Insurance compliance

Tools

MICA/Mitigate

Symbility

Xactanalysis

Dash

Xactimate

Job description

Compensation and Benefits:

• $34 - $57/hr a year based on experience, qualifications, and certifications
• Bonus based on profit performance
• Leadership Development - our company grows from the inside. If you are motivated to grow your career, ask about participation in our leadership development opportunities
• Paid training
• Health, dental, and vision benefits available
• PTO, sick days, and holidays
• 401k match
• Company phone, laptop and assigned vehicle provided
• Referral program
• Great culture and team dynamic

Reports To: General Manager

Direct Reports: 5+ Technicians

Why Join The Team?

Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada celebrating 60 years in business this year. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, providing industry training and giving Mitigation Managers the opportunity to become experts in the field through certifications and Paul Davis University.

Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – our Mitigation Managers are leading their teams to be first on site after disasters strike (i.e. floods, fires) and will be directing the mitigation crews to restore the property. You are essential to coordinate teams effectively and ensure that jobs are performed profitably.

Values

Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision

To provide extraordinary care while serving people in their time of need.

Mission

To provide opportunities for great people to deliver Best in Class results.

Qualifications (Requirements)

• INSURANCE/TPA RESTORATION INDUSTRY experience REQUIRED
• 3+ years mitigation management experience required, including team management and development
• Adept at managing insurance compliance and working within carrier and TPA parameters
• Proficiency with mitigation software including MICA/Mitigate, Symbility, Xactanalysis, Dash, etc.
• IICRC certifications (WRT, ASD, FSRT) or equivalent preferred
• Proficiency with estimating software (Xactimate and Symbility) a plus
• Fluent in English, Spanish preferred
• Dedication to customer service
• Ability to work nights/weekends and overtime as needed
• Valid driver's license with a clean record

Job Responsibilities

• Ensuring the teams' performance of water and fire mitigation, mold remediation, trauma/bio-hazard clean up, tarping, and board up services are in accordance with Paul Davis and industry specifications.
• Lead, train, and develop the mitigation team and ensure readiness at all times to respond to meet customer's needs and exceed expectations.
• Ensure jobs and estimates achieve or exceed timing and margin requirements.
• Meet clients and adjusters on site to assist in issue resolution and provide mitigation expertise and guidance.
• Re-inspect job sites for quality control.
• Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner.
• Maintain inventory of clean, properly stocked and organized trucks along with all company equipment.
• Be accessible to mitigation team and office team by phone, Teams, and email.
• Assist other team members when needed and foster a positive working relationship with other departments.
• Focus and dedication to providing excellent customer service - be a great representative of our brand!

Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you.

We support and hire Veterans and we are an Equal Opportunity Employer!