Mitigation Operations Manager - Emergency Restoration

Nashoba Valley Chamber of Commerce; Fitchburg (MA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Annual Base Salary Based On Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Competitive Salary

401(k) Program

Professional Development and Certif.Op

Company Laptop

Company Vehicle

Job summary

Infinity Property Restoration is seeking an experienced Mitigation Operations Manager to oversee all mitigation operations, personnel, equipment, scheduling, and project performance. This leadership position is responsible for ensuring emergency services are delivered efficiently, safely, profitably, and with exceptional customer service.

The Mitigation Operations Manager will lead field teams, manage daily operations, monitor project progress, maintain quality standards, and work closely with

Qualifications

• Minimum 5 years of restoration industry experience.
• Minimum 3 years of management or leadership experience.
• Strong understanding of water, fire, mold, and environmental mitigation.
• IICRC Certifications preferred (WRT, ASD, AMRT, FSRT).
• Excellent leadership, communication, and organizational skills.
• Ability to manage multiple projects simultaneously.
• Experience with Encircle, Albi, preferred.
• Valid driver's license with acceptable driving record.
• Must speak English.

Responsibilities

• Oversee all water, fire, mold, storm, and emergency mitigation projects.
• Manage daily scheduling of technicians, supervisors, and subcontractors.
• Ensure all projects are completed according to company standards and IICRC guidelines.
• Monitor project timelines, productivity, and profitability.
• Review job progress daily and address operational challenges immediately.
• Coordinate emergency response efforts, including after-hours and on-call services.
• Recruit, train, mentor, and develop mitigation staff.
• Provide ongoing coaching.
• Enforce company policies, procedures, and safety standards.
• Manage employee scheduling, attendance, and accountability.
• Foster a positive, team-oriented work environment.
• Perform job site inspections to ensure quality workmanship.
• Verify proper documentation, drying logs, moisture readings, and equipment monitoring.
• Ensure all required photos and job notes are completed accurately.
• Maintain high customer satisfaction standards.
• Communicate with homeowners, commercial clients, property managers, and insurance representatives.
• Resolve customer concerns professionally and promptly.
• Participate in client meetings and relationship-building activities.
• Ensure customers receive timely updates throughout the mitigation process.
• Oversee maintenance and organization of all mitigation equipment.
• Monitor equipment inventory and replacement needs.
• Ensure vehicles are maintained, clean, and properly stocked.
• Manage warehouse organization and inventory controls.
• Review job costs, labor hours, and equipment utilization.
• Assist with budgeting and operational planning.
• Monitor KPIs including revenue goals, gross profit margins, job completion timelines, customer satisfaction scores, and employee productivity.
• Identify opportunities to improve efficiency and profitability.
• Ensure OSHA compliance and workplace safety standards.
• Conduct safety meetings and ongoing training.
• Maintain compliance with all company and industry regulations.
• Investigate and document incidents, accidents, and safety concerns.

Skills

Leadership

Communication

Organization

Project management

English language

Tools

Encircle

Albi

Job description

Infinity Property Restoration is seeking an experienced Mitigation Operations Manager to oversee all mitigation operations, personnel, equipment, scheduling, and project performance. This leadership position is responsible for ensuring emergency services are delivered efficiently, safely, profitably, and with exceptional customer service.

The Mitigation Operations Manager will lead field teams, manage daily operations, monitor project progress, maintain quality standards, and work closely with