Mitigation Project Manager

ServiceMaster Restore E11550 - Haven Restoration Group; Fletcher (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k)

Company car

Dental insurance

Free uniforms

Health insurance

Paid time off

Vision insurance

Job summary

ServiceMaster Restore in Hendersonville, NC, is seeking an experienced Mitigation Project Manager to lead water, fire, mold, and emergency-service operations. This hands-on leadership role requires coordinating scopes, schedules, labor, equipment, and budgets while maintaining exceptional customer service and profitability.

The position emphasizes team development, adherence to IICRC standards, and the ability to manage multiple active projects in a fast-paced environment.

Qualifications

• Experience in water mitigation, fire and smoke restoration, mold remediation, or disaster recovery.
• Proven ability to manage employees, schedules, and multiple active projects.
• Strong understanding of mitigation scopes, drying documentation, and job costs.
• Excellent leadership, organization, accountability, and problem-solving skills.
• Clear communication with customers, adjusters, property managers, vendors, and teams.
• Ability to work in a fast-paced emergency-services environment.
• IICRC certifications preferred and relevant software experience.

Responsibilities

• Own mitigation projects from response through completion, including scopes and job costs.
• Lead, train, and coach mitigation team for productivity and safety.
• Ensure projects are properly scoped, documented, and align with standards.
• Inspect work and require corrections before billing.
• Keep stakeholders informed about timelines and changes.
• Manage job costs and ensure files are ready for estimating and billing.
• Coordinate emergency-response coverage and staffing.

Skills

Water mitigation

Fire & smoke restoration

Mold remediation

Structural drying

Disaster recovery

Team leadership

Budget management

Customer communication

Tools

Restoration management software

Estimating experience

Job description

Benefits:

• 401(k)
• Company car
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

Mitigation Project Manager

Full Time • Hendersonville, NC • Competitive Salary + Performance Bonus + Benefits

At ServiceMaster Restore, we don’t just restore properties. We help restore homes, businesses, and peace of mind. As a trusted leader in disaster restoration, we respond when property owners need us most.

We are seeking an experienced Mitigation Project Manager to lead our water, fire, mold, structural cleaning, and emergency-service operations in the Hendersonville area. This is a hands‑on leadership role for an organized, accountable professional who can manage people, oversee multiple active projects, maintain accurate documentation, deliver an excellent customer experience, and drive department profitability.

What You'll Do

1. Own mitigation projects from initial response through completion, including scopes, production plans, schedules, labor, equipment, documentation, and job costs
2. Lead, train, and hold the mitigation team accountable for productivity, quality, safety, documentation, and customer service
3. Ensure projects are properly scoped, documented, monitored, and completed according to company and IICRC standards
4. Inspect work at key stages and require corrections before equipment removal, project completion, or billing
5. Keep customers, adjusters, property managers, referral partners, and internal teams informed about timelines, changes, and concerns
6. Manage job costs against budget, document scope changes, and ensure files are complete and ready for estimating and billing
7. Recruit, onboard, coach, and develop mitigation team members
8. Coordinate emergency-response coverage and ensure the department is properly staffed, equipped, and prepared

What We're Looking For

1. Experience in water mitigation, fire and smoke restoration, mold remediation, structural drying, or disaster recovery
2. Proven record managing employees, schedules, and multiple active projects
3. Strong understanding of mitigation scopes, drying documentation, job costs, and project profitability
4. Strong leadership, organization, accountability, decision-making, and problem‑solving skills
5. Clear, professional communication with customers, adjusters, property managers, vendors, and internal teams
6. Comfortable working in a fast‑paced, deadline‑driven emergency‑services environment
7. IICRC certifications, restoration‑management software experience, and estimating experience are strongly preferred

What We Offer

1. Competitive salary with performance-based bonus
2. Health, dental, and vision insurance
3. 401(k), paid time off, and paid holidays
4. Company vehicle, free uniforms, and ongoing training
5. Room to grow within a nationally recognized restoration brand

Work Environment

1. Mix of office and jobsite work with regular travel throughout the Hendersonville Market
2. Flexible schedule and participation in after‑hours emergency response when restoration needs arise
3. Ability to lift and move up to 50 lbs and safely work in active residential and commercial job sites required