Mitigation Project Lead — Disaster Restoration

IICRC; Hendersonville, Northern (NC, KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k)

Company car

Dental insurance

Free uniforms

Health insurance

Paid time off

Vision insurance

Job summary

ServiceMaster Restore in Hendersonville, NC seeks an experienced Mitigation Project Manager to lead water, fire, mold, and emergency-service operations. This hands-on leadership role focuses on coordinating scopes, schedules, labor and equipment while ensuring exceptional customer experience and compliance with IICRC standards.

You will recruit and mentor the mitigation team, monitor project costs and progress, and maintain accurate documentation to support estimating and billing.

Qualifications

• Experience in water mitigation, fire and smoke restoration, mold remediation, structural drying, or disaster recovery.
• Proven record managing employees, schedules, and multiple active projects.
• Strong understanding of mitigation scopes, drying documentation, job costs, and project profitability.
• Strong leadership, organization, accountability, decision‑making, and problem‑solving skills.
• Clear, professional communication with customers, adjusters, property managers, vendors, and internal teams.
• Comfortable working in a fast‑paced, deadline‑driven emergency‑services environment.
• IICRC certifications, restoration‑management software experience, and estimating experience are strongly preferred.

Responsibilities

• Own mitigation projects from initial response through completion, including scopes, production plans, schedules, labor, equipment, documentation, and job costs.
• Lead, train, and hold the mitigation team accountable for productivity, quality, safety, documentation, and customer service.
• Ensure projects are properly scoped, documented, monitored, and completed according to company and IICRC standards.
• Inspect work at key stages and require corrections before equipment removal, project completion, or billing.
• Keep customers, adjusters, property managers, referral partners, and internal teams informed about timelines, changes, and concerns.
• Manage job costs against budget, document scope changes, and ensure files are complete and ready for estimating and billing.
• Recruit, onboard, coach, and develop mitigation team members.
• Coordinate emergency-response coverage and ensure the department is properly staffed, equipped, and prepared.

Skills

Mitigation experience

Team management

Leadership

Communication

Problem solving

Education

IICRC certifications

Tools

Estimating software

Restoration management software

Job description

ServiceMaster Restore in Hendersonville, NC seeks an experienced Mitigation Project Manager to lead water, fire, mold, and emergency-service operations. This hands-on leadership role focuses on coordinating scopes, schedules, labor and equipment while ensuring exceptional customer experience and compliance with IICRC standards.

You will recruit and mentor the mitigation team, monitor project costs and progress, and maintain accurate documentation to support estimating and billing.