Mitigation Inspector: Field Claims & Restoration Lead

American Restoration; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

PTO

Paid Holidays

EAP

Training & Certification Support

Career Growth

Team Culture

Job summary

Cavalry Construction & Restoration in Houston, TX is hiring a Mitigation Inspector to oversee the full inspection process from initial dispatch through securing a signed Work Authorization.

This role requires clear communication with homeowners, referral partners, and internal teams to ensure accurate scoping and a smooth transition into production. You’ll document findings, manage paperwork, and support field crews in a fast-paced environment ensuring exceptional customer service.

Qualifications

• Minimum 2 years in restoration, construction, or inspection environments.
• 1–2 years using Xactimate for estimates and scope.
• 1–2 years in property insurance or catastrophe claims.
• Excellent communication and customer service skills.
• Proficient with Microsoft Office.
• Experience with CRM software for leads and sales.
• Strong organization and time-management.

Responsibilities

• Manage all aspects of mitigation inspections up to obtaining a signed Work Authorization.
• Document all communication, site findings, photos, notes, and job progress in Dash.
• Perform in-person damage assessments and secure jobs directly with homeowners or responsible parties.
• Participate in weekly strategy meetings with the Marketing Representative, Operations Manager, File Coordinator, and General Manager to review secured and non-secured jobs.
• Keep all stakeholders informed of job status from initial visit through signed authorization (homeowner, tenant, property manager, referral partner, etc.).
• Organize all job documentation - including pictures, notes, sketches, and tasks within the CRM.
• Utilize moisture meters, thermal imaging cameras, and other inspection tools to document site conditions accurately.
• Provide the File Coordinator and Operations Manager with complete scope details and remain available for clarification during production.
• Process required regulatory sampling (asbestos, lead, etc.) in accordance with guidelines.
• Complete all assigned daily tasks and ensure each job is updated appropriately before the end of the workday.
• Wear required Personal Protective Equipment (PPE) while performing field inspections and comply with all company safety policies, OSHA regulations, and site‑specific safety requirements.

Skills

Communication

Detail‑oriented

Customer service

Problem solving

Driving

Education

High School Diploma

IICRC WRT Certification

Tools

Xactimate

CRM software

MS Office

Job description

Cavalry Construction & Restoration in Houston, TX is hiring a Mitigation Inspector to oversee the full inspection process from initial dispatch through securing a signed Work Authorization.

This role requires clear communication with homeowners, referral partners, and internal teams to ensure accurate scoping and a smooth transition into production. You’ll document findings, manage paperwork, and support field crews in a fast-paced environment ensuring exceptional customer service.