MIT/WinClient Touch Services Tech L3

TempWorks Software Incorporated; Sun Lakes (AZ); On-site; USD 27,552; Full time

Job summary

A leading technology services company in Arizona seeks a MIT/WinClient Touch Services Technician. Responsibilities include troubleshooting factory computing hardware and providing support in network environments. The ideal candidate will have 3-5 years of technical experience, excellent customer service skills, and knowledge of Windows OS. This role offers a competitive pay rate of $20.00 per hour, and the ability to work independently and in a team is crucial.

Qualifications

• 3-5 years technical experience desired.
• Good understanding of Windows imaging.
• Ability to lift up to 50 lbs and work in confined hot spaces.

Responsibilities

• Troubleshooting and repairing hardware and software issues.
• Interface with computing specialists to resolve complex issues.
• Support parts management including ordering and stocking.

Skills

Technical experience

Excellent customer service skills

Windows OS troubleshooting

Knowledge of Microsoft suite

Education

Associate degree or Certification in technology services

Tools

Windows 10/11

Job description

Summary

As a MIT/WinClient Touch Services Technician, you will be responsible for sustaining factory computing hardware such as WinClients, Remote Operations Center (Windows-based computer) workstations, and factory network components. In addition to computing hardware, physical touch network support will also be required.

Requirements

• 3-5 years technical experience desired.
• Associate degree or Certification in a technology services/technical discipline, or equivalent work experience preferred.
• Technical certifications are a plus but not required.
• Windows imaging.
• Intermediate Windows OS troubleshooting.
• Must be able to lift up to 50 lbs. solo. May be required to walk / sit / stand / crawl / kneel for extended periods.
• Ability to work in hot enclosed environments for short time spans required (i.e., data center hot isles).
• Ability to climb ladders and work from heights.
• Must be able to work independently as well as in teams of 3-4 and be flexible.
• Cleanroom experience recommended.
• Must have excellent customer service skills and excellent written / verbal communication skills.
• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10/11
• You must have a strong sense of ownership and be willing to take responsibility for factory sustaining as well as supporting projects.
• You will need to be able to multi-task and prioritize between multiple factory issues.

Responsibilities

• Troubleshooting and repairing software and hardware issues on the factory computing equipment. Troubleshooting will take place on the system, module, and component level.
• Interface with other computing specialists in IT Networks, Windows, GOS Service Desk, and Process Integration (PI) to troubleshoot complex issues as a team.
• Help support parts management, including ordering, forecasting, stocking, and properly disposing of used computing equipment.
• Responsible for communication with customers, Client technicians, and software / hardware specialists.

Server Install support:

• Mount servers into the rack in Datacenter
• Connect network cable.
• Set up iLO based on document provided.
• Basic troubleshooting
• Patching of servers and clients

Network Physical Touch Support:

• Candidate will be part of onsite team maintaining network environments in support of physical touch (Smart Hands) support of Incident and Service Requests.
• Provide Incident & Request support by working with remote Level 2/3 teams to assist in resolving outages fixing issues including replacement of cabling or hardware components.
• Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA.
• Perform hardware Rack & Stack installations of both Network and Server equipment, cable management, and installation of required network cabling.
• Completion of physical cable installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials.

Pay Rate - $20.00

Please send resume to [e-mail] OR [e-mail]