Datacenter Smart Hands Technician - Entry level

Pomeroy; Detroit (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Pomeroy Technologies is seeking a Smarthands Technician for our Dearborn, MI location. The role supports data center operations, rack work, server installations, and network troubleshooting on a full‑time basis with after‑hours as needed.

The ideal candidate will perform desk‑side software support, logging and monitoring of desktop operations, and respond to service requests promptly. Strong communication, documentation, and teamwork are essential for success.

Qualifications

• Experience of working within Data Centres.
• Must be able to trace cables in rack to server.
• Basic knowledge about LAN, WAN, IPMI, Power cables, Patch cables.
• Must be able to work well both independently and in team settings.
• Must have excellent organization and multitasking skills.
• Excellent Customer Service Skills are a must.
• Must have excellent communication and documentation skills.

Responsibilities

• PC Installs
• PC Rollouts
• Troubleshooting Network Issues
• Assist and manage IT for migrations, deployment, build outs, trading floor offices wiring and cable management.
• Attending trouble tickets and fault localization till its resolution
• Mounting Servers & Network Devices.
• Installation of servers Operating Systems like CentOs, Ubuntu, Windows Server, Proxmos, etc.
• Providing 24/7 Tier2 support on Data Centre Operator (Infrastructures)
• Escort 3rd party vendors into data centre

Skills

Data center experience

Cable tracing

Customer service

Documentation skills

LAN/WAN basics

Lift 50 lbs

Tools

Cisco switches

Job description

Datacenter Smart hands Technician - Entry Level

Pomeroy Technologies is seeking to fill a Smarthands Technician in our Dearborn, MI location.

This position is a Full Time Benefitted position. (Medical, Dental, Vision, 401K, paid PTO)

Monday - Friday (8:00 a.m. - 5:00 p.m.) After Hours as needed.

General Function

The selected candidate must possess the ability to perform standard break-fix triage for hardware and software on end user systems. The ideal candidate will be able to perform desk-side software support utilizing Windows Operating Systems. The person selected to fill this role will be responsible for responding to incoming service requests in a timely manner and following set up procedures for logging, reporting and monitoring desktop operations.

Essential Duties & Responsibilities

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

• PC Installs
• PC Rollouts
• Troubleshooting Network Issues
• On General network failure with Back Office support infrastructure then Hands and Eyes resource will be guided by the BO teams to find a resolution in line with the account TDA
• Assist and manage IT for migrations, deployment, build outs, trading floor offices wiring and cable management.
• Attending trouble tickets and fault localization till its resolution
• Must understand rack/elevation drawings, ability to rack/stack Cisco Spine and Leaf switches.
• Mounting Servers & Network Devices.
• Installation of servers Operating Systems like CentOs, Ubuntu, Windows Server, Proxmos, etc.
• Providing 24/7 Tier2 support on Data Centre Operator (Infrastructures)
• Escort 3rd party vendors into data centre
  
  

Minimum Knowledge, Skills And Abilities Required

• Experience of working within Data Centres
• Must be able to trace cables in rack to server.
• Basic knowledge about LAN, WAN, IPMI, Power cables, Patch cables
• Must be able to work well both independently and in team settings.
• Must have excellent organization and multitasking skills.
• Excellent Customer Service Skills are a must.
• Must have excellent communication and documentation skills.
• Basic knowledge or Cisco switches
• Must be able to lift 50 lbs.
• May be required to walk and or stand for extended periods of time.