Mission Trip Operations Specialist

North American Mission Board, SBC; Alpharetta (GA); Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

North American Mission Board's Send Relief is seeking a Send Relief Mission Trip Administrator in Alpharetta, GA. The role provides technical and operational support to enhance the volunteer experience and scale mobilization efforts.

You will manage the Volunteer Management Portal, assist with ministry centers quality control, and coordinate mission trips with churches, trainings, and registration. A bachelor’s degree or equivalent is required, along with strong English communication and travel

Formación

• Bachelor's degree or equivalent; or two years of related experience and/or training.
• Proficiency in Microsoft Office programs, especially Excel, Word, and Outlook.
• Ability to learn and use registration platforms, online portals, databases, and reporting systems.
• Strong systems problem‑ solving skills, including identifying and resolving issues within digital portals.
• Ability to guide group leaders through mission trip planning, including travel guidance and group preparation.
• Excellent communication skills, including accurate spelling, grammar, and business writing in English.
• Availability to work across different time zones for calls with ministry partners, churches, and pastors.
• Knowledge of the NAMB continental strategy and basic understanding of Baptist guidelines and financial structures (SBC entities).
• Availability to travel to Ministry Centers across the United States.

Responsabilidades

• Support mobilization efforts: Assist the Mobilization team in mobilizing churches and volunteers to serve through strategic focus areas.
• Manage volunteer systems: Maintain and help scale the Volunteer Management Portal and other registration platforms to identify, troubleshoot, and resolve system issues.
• Ensure quality control: Assist the team with quality control of programs at designated Ministry Centers and ensure published event information is accurate.
• Track and report activity: Maintain tracking spreadsheets, reconcile records, and prepare accurate operational reports in the appropriate systems.
• Coordinate mission trips: Work directly with churches to schedule and prepare for Send Relief mission trips, providing guidance on registration, training and recruitment.
• Serve as a primary contact: Act as the point of contact for churches and group leaders, providing guidance and responding to inquiries from ministry partners.
• Assist with training: Help with communication and training for volunteers mobilized on mission.
• Participate in mission activities: Travel to Send Relief Ministry Centers across the United States throughout the year to support mobilization activities.

Conocimientos

Microsoft Office

Excel

Word

Outlook

Registration platforms

Systems problem-solving

Communication

Travel readiness

Educación

Bachelor's degree or equivalent

Herramientas

Volunteer Management Portal

Registration portals

Databases

Descripción del empleo

North American Mission Board's Send Relief is seeking a Send Relief Mission Trip Administrator in Alpharetta, GA. The role provides technical and operational support to enhance the volunteer experience and scale mobilization efforts.

You will manage the Volunteer Management Portal, assist with ministry centers quality control, and coordinate mission trips with churches, trainings, and registration. A bachelor’s degree or equivalent is required, along with strong English communication and travel