Mission Trip Administrator

North American Mission Board; Alpharetta (GA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

North American Mission Board is seeking a Send Relief Mission Trip Administrator in Alpharetta, GA. The role provides technical and operational support to enhance the volunteer experience and scale mobilization for mission trips and trainings.

The ideal candidate is highly organized, proficient with registration systems, and capable of guiding ministry leaders through trip planning, travel guidance, and group preparation. This on-site position reports to the Mobilization Coordinator.

Qualifications

• Bachelor's degree or equivalent; or two years of related experience and/or training.
• Proficiency in Microsoft Office programs, especially Excel, Word, and Outlook.
• Ability to learn and use registration platforms, online portals, databases, and reporting systems.
• Strong systems problem-solving skills, including identifying and resolving issues within digital portals.
• Ability to guide group leaders through mission trip planning, including travel guidance and group preparation.

Responsibilities

• Support mobilization efforts: Assist the Mobilization team in mobilizing churches and volunteers to serve through strategic focus areas.
• Manage volunteer systems: Maintain and help scale the Volunteer Management Portal and other registration platforms to identify, troubleshoot, and resolve system issues.
• Ensure quality control: Assist the team with quality control of programs at designated Ministry Centers and ensure published event information is accurate.
• Track and report activity: Maintain tracking spreadsheets, reconcile records, and prepare accurate operational reports in the appropriate systems.
• Coordinate mission trips: Work directly with churches to schedule and prepare for Send Relief mission trips, providing guidance on registration, training, and recruitment.
• Serve as a primary contact: Act as the point of contact for churches and group leaders, providing guidance and responding to inquiries from ministry partners.
• Assist with training: Help with communication and training for volunteers mobilized on mission.
• Support leadership: Ensure accurate information is shared and operational needs are addressed to support the Mobilization Coordinator.
• Participate in mission activities: Travel to Send Relief Ministry Centers across the United States throughout the year to support mobilization activities.

Skills

MS Office

Excel

Word

Outlook

Registration platforms

Communication

Time zones coordination

Travel readiness

Education

Bachelor's degree or equivalent

Tools

Volunteer Management Portal

Database systems

Job description

POSITION TITLE: Send Relief Mission Trip Administrator LOCATION: Alpharetta, Georgia EMPLOYMENT TYPE: Full-Time CLASSIFICATION: Exempt REPORTS TO: Mobilization Coordinator Join Us in Meeting Needs with the Compassion of Christ- Send Relief Mission Trip Administrator Wanted! Serve with purpose At Send Relief, we are committed to meeting needs and changing lives by helping churches engage their communities with the hope of Christ. The Send Relief Mobilization Consultant supports this mission by facilitating the mobilization of churches and volunteers through our Ministry Centers and strategic focus areas. In this role, you will ensure mission opportunities are well-coordinated, participant requirements are met, and information is accurate. Your technical skills and service-oriented approach will provide timely, reliable support to churches, ministry partners, and volunteers as they serve on mission.

About The Role

The Send Relief Mission Trip Administrator provides technical and operational support to enhance the volunteer experience and scale mobilization efforts. Responsibilities include managing the Volunteer Management Portal, assisting with quality control at Ministry Centers, and working directly with churches to prepare for mission trips, events, and trainings. The successful candidate is highly organized, proficient in registration and database systems, and able to guide ministry leaders through mission trip planning with professionalism and clarity.

Ministerial Qualifications

All staff positions are considered ministerial in nature due to the purpose and mission of the North American Mission Board.

Key Responsabilities

• Support mobilization efforts: Assist the Mobilization team in mobilizing churches and volunteers to serve through strategic focus areas.
• Manage volunteer systems: Maintain and help scale the Volunteer Management Portal and other registration platforms to identify, troubleshoot, and resolve system issues.
• Ensure quality control: Assist the team with quality control of programs at designated Ministry Centers and ensure published event information is accurate.
• Track and report activity: Maintain tracking spreadsheets, reconcile records, and prepare accurate operational reports in the appropriate systems.
• Coordinate mission trips: Work directly with churches to schedule and prepare for Send Relief mission trips, providing guidance on registration, training, and recruitment.
• Serve as a primary contact: Act as the point of contact for churches and group leaders, providing guidance and responding to inquiries from ministry partners.
• Assist with training: Help with communication and training for volunteers mobilized on mission.
• Support leadership: Ensure accurate information is shared and operational needs are addressed to support the Mobilization Coordinator.
• Participate in mission activities: Travel to Send Relief Ministry Centers across the United States throughout the year to support mobilization activities.

Qualifications

• Bachelor’s degree or equivalent; or two years of related experience and/or training; or an equivalent combination of education and experience.
• Proficiency in Microsoft Office programs, with particular proficiency in Excel, Word, and Outlook.
• Ability to learn and use registration platforms, online portals, databases, and reporting systems.
• Strong systems problem-solving skills, including identifying and resolving issues within digital portals.
• Ability to guide group leaders through mission trip planning, including travel guidance and group preparation.
• Excellent communication skills, including accurate spelling, grammar, and business writing in English.
• Availability to work across different time zones to participate in calls with ministry partners, churches, and pastors.
• Knowledge of the NAMB continental strategy and basic understanding of Baptist guidelines and financial structures (SBC entities).
• Availability to travel to Ministry Centers throughout the United States.
• Membership in a local Southern Baptist church with an active role as time permits.
• Evidence of a mature and growing Christian walk and alignment with the Baptist Faith and Message 2000.

Work Environment And Physical Requirements

This position is based in Alpharetta, Georgia, and involves physical requirements. The employee is regularly required to sit, talk, and hear, and constantly uses the telephone for calls with ministry partners. The role frequently involves the use of hands and arms, including when teaching, and occasionally requires standing and walking. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Send Relief?

Join a purpose-driven organization committed to meeting needs and advancing the gospel. In this role, you will have the opportunity to:

• Support mobilization efforts that see every church on mission.
• Manage systems that connect thousands of volunteers with serving opportunities.
• Help churches and pastors navigate mission trip planning and logistics.
• Contribute to a collaborative, faith-based team environment.
• Access benefits that may include medical, dental, vision, and life insurance; retirement plans; disability insurance; and paid time off.