Mission Services Team Lead: Drive Program Excellence

Goodwill Industries Of Central Florida Inc; South Bend (IN); On-site; USD 52,000 - 68,000; Full time

Job summary

Goodwill Industries Of Central Florida Inc is seeking a Mission Services Team Lead to oversee program operations across St. Joseph, Elkhart, and NW Indiana counties.

You will guide up to 12 staff, ensure alignment with the Opportunity Accelerator framework, and drive measurable client milestones through collaborative coaching and targeted training. The role emphasizes a balance of independence and structure, strong organizational skills, and a commitment to continuous improvement.

Qualifications

• Two years’ experience working with client centered programming, workforce development, and/or underserved populations.
• Ability to build strong relationships with staff and clients and enhance a positive workplace culture through mutual respect, professionalism, and an empathetic mindset.
• Perform well under pressure while working without consistent supervision.
• Detail oriented with strong organizational and planning skills.
• Excellent written and verbal communication skills.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver’s license, and provide proof of insurance to travel to different job sites.

Responsibilities

• Oversees daily mission programming operations per Opportunity Accelerator Framework.
• Monitors program metrics and documents milestone achievements.
• Supports staff development and facilitates regular training sessions.
• Builds diverse, collaborative teams and fosters positive workplace culture.
• Leads onboarding, quarterly conversations, and annual performance reviews.
• Develops partnerships and MOUs to strengthen programming.

Skills

Leadership

Staff development

Communication

Organization

Problem solving

Education

Associate degree

Bachelor’s degree preferred

Tools

Caseworthy

Salesforce

Indiana Career Connect

Job description

Goodwill Industries Of Central Florida Inc is seeking a Mission Services Team Lead to oversee program operations across St. Joseph, Elkhart, and NW Indiana counties.

You will guide up to 12 staff, ensure alignment with the Opportunity Accelerator framework, and drive measurable client milestones through collaborative coaching and targeted training. The role emphasizes a balance of independence and structure, strong organizational skills, and a commitment to continuous improvement.