Mission Services Team Lead

Goodwill Industries of Michiana; South Bend (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

The Mission Services Team Lead at Goodwill Industries of Michiana provides program oversight, staff development, and ensures performance metrics are exceeded for a mission team of up to 12. This role requires a balance of independence and structure, with the ability to meet strict deadlines while balancing shifting priorities and a process improvement mindset.

Reporting to the Director of Workforce Readiness, the position leads diverse teams in delivering quality programming and training that

Job description

To provide program oversight, staff development, and ensure program metrics are exceeded for a mission team of up to 12. The Mission Services Team Lead will ensure programs adhere to the Opportunity Accelerator framework and be detail-oriented, while demonstrating excellent organizational, communication, management, leadership, and problem-solving skills. This role requires a balance of independence and structure and the ability to meet strict deadlines while balancing shifting priorities. The Mission Services Team Lead has a process improvement mindset and the ability to lead a diverse team in providing quality programming and training that exceeds organizational goals.This position reports to the Director of Workforce Readiness, who evaluates performance annually.

In addition, the employee knows and understands the Goodwill Mission: “Empower people to achieve their most abundant life”. Embodies our Company Core Values of: Relentless Pursuit of Excellence, Customer First Mindset, Humble Confidence, Passion for Mission, and Do The Right Thing.

Supervisory Responsibilities:

St. Joseph County, Elkhart County, and Northwest Indiana Opportunity Accelerator Teams.