Impactful Program Manager - Mission Services

Goodwill Industries of Northeast Iowa, Inc.; Waterloo (IA); On-site; USD 41,000 - 50,000; Full time

Job summary

Goodwill Industries of Northeast Iowa, Inc. is seeking a Program Manager in Waterloo, IA to lead Mission Services initiatives with significant autonomy.

You will supervise Community Trainers, Overnight Trainers, and other staff while guiding program planning, implementation, and evaluation. The ideal candidate holds a Bachelor’s in Human Services with 3+ years supervisory experience, strong communication, confidentiality, and leadership abilities.

Qualifications

• Bachelor’s degree in Human Services or related field.
• 3+ years related full-time paid experience; supervisory experience preferred.
• Strong written and verbal communication skills.
• Ability to handle confidential information and maintain discretion.

Responsibilities

• Direct supervision of Community Trainers, Overnight Community Trainers, Vocational Trainers, Lead Community Trainers, Janitor/Cleaners, and Utility Workers.
• Delegates assignments to staff and guides them toward growth.
• Leads with accountability for best practices and SOPs.
• Provides training on duties, policies, ethics and compliance.
• Evaluates performance and takes corrective action when needed.
• Reviews resumes, conducts interviews, and makes hiring decisions.
• Reviews program recommendations and analyzes plans to meet goals.
• Implements rehabilitation methods and analyzes their effectiveness.
• Collaborates with departments to maximize service opportunities.
• Available during nontraditional hours including some weekends.
• Emergency contact for agency locations outside regular hours.
• Models IMPACT values: Inspire Others, Mission First, People Matter.

Skills

Communication skills

Networking

Computer skills

Phone availability

Confidentiality

Positive attitude

Loyalty

Transport access

Driver's license

Auto insurance

Education

Bachelor's degree in Human Services

Master's degree equivalent (2 years)

Tools

Computer proficiency

Job description

Goodwill Industries of Northeast Iowa, Inc. is seeking a Program Manager in Waterloo, IA to lead Mission Services initiatives with significant autonomy.

You will supervise Community Trainers, Overnight Trainers, and other staff while guiding program planning, implementation, and evaluation. The ideal candidate holds a Bachelor’s in Human Services with 3+ years supervisory experience, strong communication, confidentiality, and leadership abilities.