Mission Services Lead: Drive Impact & Team Development

Goodwill Industries Group; South Bend (IN); On-site; USD 45,000 - 55,000; Full time

Job summary

Goodwill Industries Group is seeking a Mission Services Team Lead at Bendix Campus in South Bend, IN to oversee program operations, develop staff, and drive program metrics for up to 12 team members. This role emphasizes adherence to the Opportunity Accelerator framework and requires strong organizational and leadership abilities.

The position reports to the Director of Workforce Readiness and embodies Goodwill's mission to empower people.

Qualifications

• Associate degree required; a bachelor's degree in a related field is preferred.
• Two years' experience working with client centered programming, workforce development, and/or underserved populations.
• Previous experience using case management software such as Caseworthy, Salesforce, Indiana Career Connect.
• Ability to build strong relationships with staff and clients and enhance a positive workplace culture through mutual respect, professionalism, and an empathetic mindset.
• Perform well under pressure while working without consistent supervision.

Responsibilities

• Ensures daily operations within mission programming adhere to the Opportunity Accelerator Framework with client centered approaches.
• Monitors metrics for assigned programs to ensure clients receive impactful services with documented milestone achievements.
• Provides support to assigned staff to ensure mastery of job duties, metric attainment, and facilitates professional development and skills training as needed through weekly, monthly, quarterly, and annual individual and team meetings.
• Builds relationships with a diverse team and curates a positive working environment through empathy, active listening, collaboration and a curious mindset.
• Assists with rollout of new Mission programs, events, classes, workshops, and graduations.
• Addresses staff disciplinary issues with a proactive approach that aligns with Goodwill's Core Values.
• Provides program coverage during staff absences.
• Facilitates/assists with onboarding, quarterly conversations, and annual performance reviews for all assigned staff.
• Maintains strict confidentiality when handling sensitive information.
• Develops and grows employer/community partnerships and secures MOUs to strengthen programming and improve client outcomes.
• Collaborates with internal and external departments to stay informed about community resources, programs, and training opportunities.
• Leads and participates in internal/external meetings as needed.
• Seeks growth opportunities using a continuous improvement mindset for self and others.
• Other duties as assigned by supervisor.

Skills

Client-centered programming

Workforce development

Staff development

Leadership

Organizational skills

Education

Associate degree

Bachelor's degree preferred

Tools

Caseworthy

Salesforce

Indiana Career Connect

Job description

Goodwill Industries Group is seeking a Mission Services Team Lead at Bendix Campus in South Bend, IN to oversee program operations, develop staff, and drive program metrics for up to 12 team members. This role emphasizes adherence to the Opportunity Accelerator framework and requires strong organizational and leadership abilities.

The position reports to the Director of Workforce Readiness and embodies Goodwill's mission to empower people.