Mission Services Team Lead — Workforce Programs

Michiana, Inc.; South Bend (IN); In loco; USD 45.000 - 55.000; Tempo pieno

Descrizione del lavoro

Goodwill Industries of Michiana at the Bendix Campus in South Bend is seeking a Mission Services Team Lead to oversee programs for up to 12 clients, develop staff, and exceed metrics within the Opportunity Accelerator framework.

You will supervise teams across St. Joseph, Elkhart, and NW Indiana, foster a positive culture, manage onboarding and performance reviews, and drive community partnerships while maintaining confidentiality.

Competenze

• Associate degree required; bachelor’s degree in a related field preferred.
• Two years’ experience with client-centered programming, workforce development or underserved populations.
• Experience with Caseworthy, Salesforce and Indiana Career Connect.
• Ability to build relationships and maintain an empathetic workplace culture.
• Pass a criminal background check and drug screen.

Mansioni

• Oversee daily operations within mission programming using the Opportunity Accelerator framework.
• Monitor metrics and ensure clients achieve milestone outcomes.
• Support staff development, conduct regular performance reviews and quarterly conversations.
• Foster a diverse, positive team environment and onboarding processes.
• Develop employer/community partnerships and secure MOUs.

Conoscenze

Relationship building

Communication skills

Detail oriented

Organizational skills

Work under pressure

Empathetic mindset

Formazione

Associate degree

Bachelor’s degree preferred

Strumenti

Caseworthy

Salesforce

Indiana Career Connect

Descrizione del lavoro

Goodwill Industries of Michiana at the Bendix Campus in South Bend is seeking a Mission Services Team Lead to oversee programs for up to 12 clients, develop staff, and exceed metrics within the Opportunity Accelerator framework.

You will supervise teams across St. Joseph, Elkhart, and NW Indiana, foster a positive culture, manage onboarding and performance reviews, and drive community partnerships while maintaining confidentiality.