Mission Service Manager

Marion Goodwill Industries Inc; Marion (OH); On-site; USD 40,000 - 54,000; Full time

Job summary

Marion Goodwill Industries Inc in Marion, OH is seeking a Mission Services Manager to lead workforce development programs within our Education and Training Center.

You'll supervise program operations, build partnerships with community organizations, and drive funding initiatives to expand impact, outcomes, and compliance with CARF standards. This role combines leadership, data management, and staff development to help people overcome barriers and gain employment.

Qualifications

• Bachelor's degree preferred or equivalent professional experience.
• Experience in workforce development, human services, or program management.
• Leadership experience with coaching and developing others.
• Strong relationship-building with community partners.
• Excellent verbal, written and presentation skills.
• Strong organizational skills with attention to detail.
• Ability to work independently while collaborating with a team.
• Valid driver's license and acceptable driving record.

Responsibilities

• Lead and support workforce development programs and services.
• Coach, develop, and hold team members accountable to program expectations.
• Monitor program outcomes and develop action plans when benchmarks aren’t achieved.
• Ensure programs remain compliant with policies, procedures, documentation, and funding requirements.
• Maintain accurate program data, records, reports, and participant documentation.
• Build and strengthen relationships with community organizations, employers, funding partners, and stakeholders.
• Identify community workforce needs and opportunities for new or expanded programs.
• Develop and maintain funding relationships and assist with grant research and applications.
• Support program evaluation and implement process improvements.
• Coordinate program schedules, services, and workloads.
• Support CARF standards, action plans, and ongoing compliance.
• Develop training materials and facilitate learning opportunities.
• Provide guidance and support to program participants as needed.
• Protect confidential participant and program information.
• Represent Goodwill at community meetings, conferences, trainings, and professional events.

Skills

Leadership

Relationship-building

Communication

Organization

Independent worker

Education

Bachelor's degree or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Mission Service Manager

Regular Full Time Management Goodwill Education and Training Center, Marion, OH, US 1 Attachments

Salary: $47,000.00 Annually

Mission Services Manager – Marion Goodwill Industries

Advocate | Workforce Development | Mission-Driven Impact

The Opportunity

Are you passionate about helping people overcome barriers, build skills, and create pathways to meaningful employment?

Marion Goodwill Industries is seeking a Mission Services Manager to help lead programs and operations within our Goodwill Education and Training Center. This role combines program leadership, workforce development, community partnerships, staff development, and funding initiatives to expand the impact of our Mission Services programs.

You’ll help ensure programs achieve established outcomes while building relationships with community partners and identifying opportunities to meet evolving workforce needs.

What You’ll Do

• Lead and support workforce development programs and services
• Coach, develop, and hold team members accountable to program expectations
• Monitor program outcomes and develop action plans when benchmarks aren't achieved
• Ensure programs remain compliant with policies, procedures, documentation, and funding requirements
• Maintain accurate program data, records, reports, and participant documentation
• Build and strengthen relationships with community organizations, employers, funding partners, and other stakeholders
• Identify community workforce needs and opportunities for new or expanded programs
• Develop and maintain funding relationships and assist with grant research and applications
• Support program evaluation and implement process improvements
• Coordinate program schedules, services, and workloads
• Support CARF standards, action plans, and ongoing compliance
• Develop training materials and facilitate learning opportunities
• Provide guidance and support to program participants as needed
• Protect confidential participant and program information
• Represent Goodwill at community meetings, conferences, trainings, and professional events

Why You’ll Love It Here

• Leadership role with meaningful community impact
• Opportunity to shape and grow workforce development programs
• Build partnerships throughout the communities we serve
• Professional development and training opportunities
• Career growth within a mission-driven organization
• Comprehensive wellness and support services, life coaching, and education
• Work that directly supports individuals working toward employment and greater independence

What We’re Looking For

• Bachelor's degree preferred or equivalent related professional experience
• Experience in workforce development, human services, program management, or a related field
• Leadership experience with the ability to coach, motivate, and develop others
• Strong relationship-building and community partnership skill
• Excellent verbal, written, and presentation skills
• Strong organizational skills with attention to detail and follow-through
• Ability to work independently while collaborating with a team
• Valid driver’s license with acceptable driving record and insurance
• Ability to pass background check and drug/alcohol screening