Mission Service Manager

Marion-Goodwill-Industries-Inc; Marion Township (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Marion Goodwill Industries is seeking a Mission Services Manager to lead programs at the Goodwill Education and Training Center in Marion, OH. You’ll drive workforce development initiatives, manage staff, and build community partnerships to expand impact.

You will monitor outcomes, ensure compliance with policies and funding requirements, and guide program evaluation while coordinating schedules and resources across teams.

Qualifications

• Bachelor's degree preferred or equivalent related professional experience.
• Experience in workforce development, human services, program management, or related field.
• Leadership experience with the ability to coach, motivate, and develop others.
• Strong relationship-building and community partnership skill.
• Excellent verbal, written, and presentation skills.
• Strong organizational skills with attention to detail and follow-through.

Responsibilities

• Lead and support workforce development programs and services
• Coach, develop, and hold team members accountable to program expectations
• Monitor program outcomes and develop action plans when benchmarks aren't achieved
• Ensure programs remain compliant with policies, procedures, documentation, and funding requirements
• Maintain accurate program data, records, reports, and participant documentation
• Build and strengthen relationships with community organizations, employers, funding partners, and other stakeholders
• Identify community workforce needs and opportunities for new or expanded programs
• Develop and maintain funding relationships and assist with grant research and applications
• Support program evaluation and implement process improvements
• Coordinate program schedules, services, and workloads
• Support CARF standards, action plans, and ongoing compliance
• Develop training materials and facilitate learning opportunities
• Provide guidance and support to program participants as needed
• Protect confidential participant and program information
• Represent Goodwill at community meetings, conferences, trainings, and professional events

Skills

Leadership

Relationship-building

Communication

Organizational skills

Coaching team

Independent work

Education

Bachelor's degree or equivalent experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Mission Service Manager

Regular Full Time Management Goodwill Education and Training Center, Marion, OH, US 1 Attachments

5 days ago Requisition ID: 1790

Salary: $47,000.00 Annually

Mission Services Manager – Marion Goodwill Industries

Advocate | Workforce Development | Mission-Driven Impact

The Opportunity

Are you passionate about helping people overcome barriers, build skills, and create pathways to meaningful employment?

Marion Goodwill Industries is seeking a Mission Services Manager to help lead programs and operations within our Goodwill Education and Training Center. This role combines program leadership, workforce development, community partnerships, staff development, and funding initiatives to expand the impact of our Mission Services programs.

You'll help ensure programs achieve established outcomes while building relationships with community partners and identifying opportunities to meet evolving workforce needs.

What You’ll Do

• Lead and support workforce development programs and services
• Coach, develop, and hold team members accountable to program expectations
• Monitor program outcomes and develop action plans when benchmarks aren't achieved
• Ensure programs remain compliant with policies, procedures, documentation, and funding requirements
• Maintain accurate program data, records, reports, and participant documentation
• Build and strengthen relationships with community organizations, employers, funding partners, and other stakeholders
• Identify community workforce needs and opportunities for new or expanded programs
• Develop and maintain funding relationships and assist with grant research and applications
• Support program evaluation and implement process improvements
• Coordinate program schedules, services, and workloads
• Support CARF standards, action plans, and ongoing compliance
• Develop training materials and facilitate learning opportunities
• Provide guidance and support to program participants as needed
• Protect confidential participant and program information
• Represent Goodwill at community meetings, conferences, trainings, and professional events

Why You’ll Love It Here

• Leadership role with meaningful community impact
• Opportunity to shape and grow workforce development programs
• Build partnerships throughout the communities we serve
• Professional development and training opportunities
• Career growth within a mission-driven organization
• Comprehensive wellness and support services, life coaching, and education
• Work that directly supports individuals working toward employment and greater independence

What We’re Looking For

• Bachelor's degree preferred or equivalent related professional experience
• Experience in workforce development, human services, program management, or a related field
• Leadership experience with the ability to coach, motivate, and develop others
• Strong relationship-building and community partnership skill
• Excellent verbal, written, and presentation skills
• Strong organizational skills with attention to detail and follow-through
• Ability to work independently while collaborating with a team
• Valid driver’s license with acceptable driving record and insurance
• Ability to pass background check and drug/alcohol screening