PROGRAM MANAGER

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC.; Waterloo (IA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Outstanding benefits

Generous PTO

Paid holidays

Job summary

Goodwill Industries of Northeast Iowa, Inc. is seeking a Program Manager in Waterloo, Iowa, to lead a team focused on helping individuals build job and life skills. The ideal candidate will have a Bachelor’s degree in Human Services and at least 3 years of leadership experience. Responsibilities include guiding staff, overseeing programs, and enhancing service delivery. The role offers outstanding benefits and the chance to make a real difference in people's lives every day.

Qualifications

• At least 3 years of related experience, preferably in leadership.
• Confidence in making decisions and solving problems.
• Ability to handle private information with care.

Responsibilities

• Lead and support a team of Employment Specialists and Support Staff.
• Review program progress and find better ways to serve people.
• Hire, train, and develop team members.

Skills

Communication skills

Problem-solving

Leadership

Positive attitude

Education

Bachelor’s degree in Human Services or similar

Job description

PROGRAM MANAGER

Goodwill Industries of Northeast Iowa, Inc. Waterloo, Iowa, United States

About this position

Join us to make a difference—build a rewarding career that changes lives.

At Goodwill Industries of Northeast Iowa, Inc., we believe every person has value and potential. Our work is about more than a paycheck—it’s about helping people learn skills, find purpose, and build better futures. If you enjoy leading others and want your work to truly matter, this could be the role for you.

Position Title: Program Manager – Mission Services

Location: Goodwill Industries of Northeast Iowa, Inc.

Your Role in Our Mission

As a Program Manager, you will lead a team that helps people build skills for work and everyday life. You’ll guide staff, support programs, and help individuals—including people with disabilities—move toward independence and success.

This is more than a leadership role—it’s a chance to inspire others, solve problems, and create opportunities that change lives.

What You’ll Do

• Lead and support a team of Employment Specialists, Lead Direct Support Trainers, and Direct Support Staff
• Coach and encourage team members so they can grow and succeed
• Oversee programs that help people learn job skills and life skills
• Review program progress and find better ways to serve people
• Hire, train, and develop team members
• Work with other departments to create more opportunities for participants
• Step in as a leader when needed, including occasional evenings or weekends

What Makes This Role Rewarding

• You can bring new ideas and help shape programs
• Your work directly helps people build better futures
• Each day is different and full of purpose
• You’ll be part of a team that supports each other and the mission

What You Need

• Bachelor’s degree in Human Services (or similar experience)
• At least 3 years of related experience (leadership experience preferred)
• Strong communication and people skills
• Confidence in making decisions and solving problems
• A positive attitude that motivates others
• Ability to handle private information with care
• Reliable transportation, valid driver’s license, and insurance
• Comfort using computers for daily work

Why You’ll Love Working Here

• Be part of a team that makes a real difference every day
• Outstanding benefits, generous PTO and paid holidays
• Grow your leadership skills in a supportive environment
• Help others gain confidence, independence, and success

Ready to Make an Impact?

If you’re ready to lead, support others, and help people reach their goals, apply today and be part of something bigger.