Mission IT Frontline Account Manager — 24x7 Support

CACI International Inc; Denver (CO); On-site; USD 58,400 - 116,900; Full time

Job summary

CACI International Inc in Denver, CO is seeking a Service Center Frontline Account Manager to serve as the first point of contact for a government organization in a 24x7 environment. You will provide Tier 1 support for Windows and Linux, handle incidents, service requests, and escalation to resolve issues quickly.

This role requires TS/SCI with Polygraph, DoD 8570 IAT Level II, and 3+ years in help desk or IT operations.

Qualifications

• Active TS/SCI with Polygraph is mandatory.
• DoD 8570 IAT Level II certification is required (e.g., Security+).
• Associates Degree in a technical field or 3–5 years of hands-on IT ops experience.
• Minimum 3 years in help desk or IT service roles.
• Experience with ServiceNow and Windows/Linux environments.

Responsibilities

• Provide first-level technical support in a 24x7 service center.
• Triages incidents, logs tickets, and performs initial troubleshooting.
• Escalates to Tier 2/3 when needed and coordinates across teams.
• Supports Windows and Linux systems, networks, and security controls.
• Maintains documentation and knowledge base updates.
• Communicates with users and leadership, ensuring SLA adherence.
• Monitors system performance and coordinates incident resolution.
• Interfaces with government personnel and engineers.

Skills

TS/SCI with Polygraph

IAT Level II

Active Directory

Help desk

Ticketing

Communication

Windows

Linux

Education

Associates Degree

Tools

ServiceNow

VMware

Job description

CACI International Inc in Denver, CO is seeking a Service Center Frontline Account Manager to serve as the first point of contact for a government organization in a 24x7 environment. You will provide Tier 1 support for Windows and Linux, handle incidents, service requests, and escalation to resolve issues quickly.

This role requires TS/SCI with Polygraph, DoD 8570 IAT Level II, and 3+ years in help desk or IT operations.