Mission Intelligence Analyst — Onsite Security Ops

Knightscope; Sunnyvale (CA); On-site; USD 35,818,000 - 46,838,000; Full time

Benefits offered by this job

Stock options

Medical, dental, vision insurance

401(k) savings plan

Paid time off

Job summary

Knightscope in Sunnyvale is seeking a Mission Intelligence Analyst to act as a critical human-in-the-loop for security operations, overseeing autonomous machines, AI-driven software, and Knightscope Security Force systems. You will verify and respond to alerts, investigate incidents as they arise, and help ensure seamless 24/7 monitoring for our clients.

This onsite role is ideal for building a career in physical security operations. Prior industry experience is a strong plus.

Qualifications

• Experience in physical security operations, preferably in a security operations center (SOC).
• Clear communication and ability to work independently or in a team.
• Organized, curious, and eager to learn in a dynamic environment.
• Proficient with computers and general internet usage.
• Willingness to cover shifts and adapt to changing schedules.
• Strong attention to detail and sound judgment when assessing alerts.
• Background in CCTV or security technology is a plus.

Responsibilities

• Monitor alerts and machine activity to provide reliable security and customer service for Knightscope clients.
• Identify and solve problems to improve the Mission Intelligence department.
• Prepare Daily Security Activity Reports for monitoring periods.
• Investigate incidents that occur during shifts and document findings.
• Maintain consistent response times and clearance rates for alerts.
• Collaborate with a cross-functional team to keep the fleet operational.

Skills

Physical security experience

Clear communication

Organized and detail-oriented

Computer and internet proficiency

Flexible to cover shifts

Customer service background

Experience with CCTV/security tech

Independent and team worker

Job description

Knightscope in Sunnyvale is seeking a Mission Intelligence Analyst to act as a critical human-in-the-loop for security operations, overseeing autonomous machines, AI-driven software, and Knightscope Security Force systems. You will verify and respond to alerts, investigate incidents as they arise, and help ensure seamless 24/7 monitoring for our clients.

This onsite role is ideal for building a career in physical security operations. Prior industry experience is a strong plus.