Mission Intelligence Analyst

Knightscope, Inc; Sunnyvale (CA); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off

Job summary

Knightscope, Inc. is seeking a Mission Intelligence Analyst for on-site work at the Sunnyvale HQ. You will verify security alerts, investigate incidents, and support 24/7 monitoring alongside autonomous systems and KSF teams. Prior related security operations experience is a strong plus.

You will work in a dynamic environment, covering shifts as needed, with a focus on accuracy, responsiveness, and cross-functional teamwork to safeguard client premises.

Qualifications

• Experience in physical security, preferably in a Security Operations Center
• Able to adapt to a rapidly changing environment
• Clear communication and ability to work solo or with others
• Organized, curious, and willing to learn
• Computer proficiency and internet literacy
• Willing to cover shifts as needed
• Experience with security tech, esp. CCTV is a plus
• Background in customer service
• Desire to contribute to the future of security
• Attention to detail and sound judgment when responding to alerts

Responsibilities

• Monitor alerts and machines to ensure reliable security and customer service for Knightscope clients
• Identify and solve problems to improve the Mission Intelligence department
• Prepare Daily Security Activity Reports for monitoring periods
• Investigate incidents during shifts
• Maintain consistent response times and clearance rates
• Collaborate with cross-functional teams to keep the fleet active

Skills

Physical security

Communication

Organized

Attention to detail

Customer service

Tools

CCTV systems

Job description

AboutKnightscope

Knightscope (NASDAQ: KSCP) is a security technology company building the nation's first Autonomous Security Force — autonomous machines, AI-driven software, and elite security professionals operating as one integrated managed service. The Company is on a mission to make the United States of America the safest country in the world. One Team. One Force.

Location: On-site at Sunnyvale HQ

2 Shifts available

Day Shift 6am to 2:30pm Wednesday - Sunday
Day Shift 6am to 2:30pm Monday - Friday

About the Role

As a Mission Intelligence Analyst, you'll serve as a critical human-in-the-loop for Knightscope's security operations, working alongside our autonomous hardware, software, and Knightscope Security Force (KSF) systems. You'll be responsible for verifying and responding to security alerts, investigating incidents as they arise, and helping ensure seamless 24/7 monitoring coverage for our clients. This is an onsite opportunity ideal for someone looking to build a career in physical security operations. Prior industry experience considered a strong plus.

Key Responsibilities

• Providing consistent and constant alert and machine monitoring to provide excellent security and customer service resources for Knightscope clients
• Identifying and solving problems to improve the Mission Intelligence department
• Prepare Daily Security Activity Reports for monitoring periods
• Prepare and investigate incidents that occur during your shift
• Help maintain consistent response times and clearance rates
• Collaborate with a cross-functional team to keep the fleet active.

Required Qualifications

• Experience working in physical security, preferably in a Physical Security Operations Center environment
• Comfortable in a rapidly changing environment
• Able to communicate clearly and work well both alone and with others
• Organized, curious, and willing to learn
• Computer and internet proficiency
• Flexibility and willingness to cover shifts when needed
• Experience with security, particularly in a CCTV or technology environment (preferred but not required)
• Background in customer service
• A strong desire to help build the future of security
• Attention to detail and sound judgment when responding to alerts

Compensation & Benefits

• Base Salary: $30 an hour
• Equity: Stock options

• Benefits: Medical, dental, vision, 401(k), paid time off
• Location Requirement: On-site at Sunnyvale HQ