Mission-Driven Travel Coordinator

KWFC; Springfield (MO); On-site; USD 42,000 - 52,000; Full time

Job summary

Convoy of Hope is seeking a Travel Coordinator to support the travel team with booking, documentation, and traveler support. You will manage domestic travel arrangements in line with organizational policies and ensure accurate reporting and record keeping.

The role requires administrative experience, customer service skills, and familiarity with travel systems. The position emphasizes discretion, teamwork, and flexibility to handle after-hours requests as needed.

Qualifications

• Two years’ experience in administrative support required.
• Three years in customer service/hospitality preferred.
• One year booking travel preferred.
• Bachelor's degree in related field preferred; high school diploma or equivalent required.
• Strong attention to detail and confidentiality.

Responsibilities

• Provides general administrative support for travel team, including document preparation, data entry, scheduling, filing, reporting, and special projects.
• Reconciles travel credit card statements and maintains accurate travel reporting and records.
• Collects, reviews, and processes travel forms, travel insurance, background checks, and other required travel documentation.
• Coordinates direct billing with approved hotel partners, tracks unused ticket credits, supplier invoices, and other travel-related reporting.
• Maintains traveler profiles, travel records, online booking tools, and travel management systems.
• Assists with booking domestic travel, including airfare, hotels, rental cars, and other travel arrangements per policies.
• Provides excellent customer service by assisting travelers with reservations, itinerary changes, cancellations, and disruptions.
• Assists with emergency travel requests and after-hours travel coordination as needed.
• Maintains confidentiality when handling sensitive traveler and organizational information.

Skills

Customer service

Administrative support

Communication

Time management

Data entry

Confidentiality

Education

Bachelor's degree preferred

High school diploma or equivalent required

Tools

Google Workspace

Microsoft Office

Sabre

Monday.com

Job description

Convoy of Hope is seeking a Travel Coordinator to support the travel team with booking, documentation, and traveler support. You will manage domestic travel arrangements in line with organizational policies and ensure accurate reporting and record keeping.

The role requires administrative experience, customer service skills, and familiarity with travel systems. The position emphasizes discretion, teamwork, and flexibility to handle after-hours requests as needed.