Mission-Driven Store Manager: Lead & Grow

The Salvation Army North & Central Illinois Division; Iowa City (IA); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army Thrift Store in Davenport, IA is seeking a dynamic Store Manager to lead daily operations, supervise staff, optimize sales, and ensure excellent customer service while advancing the mission in our community.

You will oversee staffing, scheduling, payroll, donation workflows, pricing and merchandising, safety, budgeting, and reporting to Regional Manager and Department Heads. Strong leadership, financial acumen, and community engagement are required.

Qualifications

• Experience leading retail store teams and payroll.
• Strong customer service and supervision skills.
• Ability to manage budgets and reporting.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Recruit, train, and supervise store staff.
• Manage scheduling and payroll processing.
• Implement policies in employee relations.
• Develop strategies to meet production and sales goals.
• Oversee donation processes, product sorting, pricing, and presentation.
• Manage store maintenance, safety, and appearance.
• Ensure compliance with OSHA and Salvation Army safety policies.
• Create an enjoyable shopping environment and develop customer retention plans.
• Set an example for positive customer interactions.
• Oversee cash handling procedures and daily deposits.
• Work within budget parameters and manage inventory tracking.
• Maintain open communication with Regional Manager and Department Heads.
• Provide daily reports on store production and sales.
• Address customer complaints and educate about programs.
• Recruit, interview and recommend for hire Store staff; train and supervise.

Skills

Leadership

Staff Management

Customer Service

Budgeting

Payroll

Reporting

Tools

Payroll system

Job description

The Salvation Army Thrift Store in Davenport, IA is seeking a dynamic Store Manager to lead daily operations, supervise staff, optimize sales, and ensure excellent customer service while advancing the mission in our community.

You will oversee staffing, scheduling, payroll, donation workflows, pricing and merchandising, safety, budgeting, and reporting to Regional Manager and Department Heads. Strong leadership, financial acumen, and community engagement are required.