Mission-Driven Store Manager — Thrift Store Leader

The Salvation Army North & Central Illinois Division; Dubuque (IA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Team environment

Job summary

The Salvation Army North & Central Illinois Division is seeking a Store Manager for a Dubuque, IA Salvation Army Thrift Store. This full-time role leads store operations, staff supervision, and community engagement to fund programs that support people in need.

You’ll oversee scheduling, donations, pricing, customer service, safety compliance, and financial handling while upholding the organization’s mission and standards.

Responsibilities

• Leadership & Staff Management: Recruit, train, and supervise store staff; Manage scheduling and payroll processing; Implement company policies and practices in employee relations
• Store Operations: Develop strategies to meet production and sales goals; Oversee donation processes, product sorting, pricing, and presentation; Manage store maintenance, safety, and appearance
• Customer Experience: Create an enjoyable shopping environment; Develop customer retention plans; Set an example for positive customer interactions
• Financial Management: Oversee cash handling procedures and daily deposits; Work within budget parameters; Manage inventory tracking for designated product lines
• Communication & Reporting: Maintain open communication with Regional Manager and Department Heads; Provide daily reports on store production and sales; Address customer complaints and provide education about the program
• Supervisory Responsibility: Recruit, interview and recommend for hire Store staff; Train and supervise the store staff; Provide personnel reviews; Approve time/attendance; Check time logs
• Training Provided: Paid training on register and store procedures; Ongoing coaching and support; Opportunity to build retail and customer service skills

Job description

The Salvation Army North & Central Illinois Division is seeking a Store Manager for a Dubuque, IA Salvation Army Thrift Store. This full-time role leads store operations, staff supervision, and community engagement to fund programs that support people in need.

You’ll oversee scheduling, donations, pricing, customer service, safety compliance, and financial handling while upholding the organization’s mission and standards.