Mission-Driven Retail Lead — Grow with Purpose

Goodwill Industries of New Mexico; Albuquerque (NM); On-site; USD 1,791,000 - 2,342,000; Full time

Job summary

Goodwill Industries of New Mexico is seeking a Retail Lead to support customers and advance our mission of providing skills training, job placement, and social services to New Mexicans. You will assist the Manager and Assistant Manager with daily operations and train team members.

The role emphasizes strong customer service, cash accountability, and supervision of the sales floor and donation center, with competitive pay and benefits and a focus on work-life balance.

Qualifications

• Knowledge of organizational practices and policies.
• Knowledge of safety policies and procedures.
• Ability to read, write, and understand English.
• Knowledge of retail operations and customer service standards.
• Knowledge of basic math, accounting and cash management.
• Ability to communicate effectively.
• Ability to work extended hours and various schedules.
• Ability to handle multiple tasks and meet deadlines.
• Ability to work independently with minimal supervision.
• Ability to maintain confidentiality.
• Ability to demonstrate excellence and continual improvement in results.
• Ability to interact with diverse backgrounds and people with disabilities.

Responsibilities

• Deliver exceptional customer service.
• Help train team members and assist store management with daily operations.
• Plan and direct work, ensure cash accountability, and safeguard assets.
• Supervise the sales floor, processing area, and donation center.
• Open/close store and prepare for business.
• Maintain records of store operations and cash deposits.
• Communicate progress and issues to management.
• Attend staff meetings.
• Operate material handling equipment.

Skills

Customer service

Cash handling

Communication

Time management

Confidentiality

Team supervision

Education

High School Diploma/GED

Tools

POS system

Job description

Goodwill Industries of New Mexico is seeking a Retail Lead to support customers and advance our mission of providing skills training, job placement, and social services to New Mexicans. You will assist the Manager and Assistant Manager with daily operations and train team members.

The role emphasizes strong customer service, cash accountability, and supervision of the sales floor and donation center, with competitive pay and benefits and a focus on work-life balance.