Mission-Driven Director of Operations, Residential Services

ServiceNet Inc.; Holyoke (MA); Vor Ort; USD 60.000 - 72.000; Vollzeit

Benefits dieser Stelle

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Tuition assistance

Zusammenfassung

ServiceNet is seeking a Director of Operations for the Developmental Brain Injury Services (DBIS) division in Hampden County, Holyoke, MA. This full-time role provides operational and strategic leadership to residential programs, ensuring high-quality services for individuals with developmental delays and/or brain injuries.

You will partner with senior leaders to drive program operations, manage admissions logistics, oversee regulatory readiness, and offer fiscal guidance while fostering a

Qualifikationen

• Experience with individuals with developmental delays and/or brain injuries.
• Bachelor's degree or equivalent experience (minimum 3 years full-time in a relevant role).
• 3–5 years of proven management experience in human services or related field.
• Strong communication, organizational, and computer skills.
• Valid driver's license and an acceptable driving record.
• MAP certification.

Aufgaben

• Partner with the Vice President or Division Director to lead and improve program operations across the division.
• Manage logistics and planning for new residential admissions and transitions.
• Identify, set up, and oversee physical site operations for new programs, ensuring compliance with regulatory standards.
• Actively participate in Residential Services development initiatives and project work.
• Support Program Directors in licensing readiness, regulatory compliance, and follow-up on corrective actions.
• Provide fiscal guidance to help programs operate within budgetary constraints.
• Build and maintain strong relationships with internal teams and external partners.
• Foster a positive, inclusive work culture aligned with ServiceNet’s mission and values.
• Participate in the on-call leadership rotation.
• Perform other duties as assigned by the Vice President or designee.

Kenntnisse

Experience with developmental delays/脑

Leadership

Communication

Organizational skills

Driving (valid license)

Ausbildung

Bachelor's degree or equivalent experience

Tools

MAP Certification

Jobbeschreibung

ServiceNet is seeking a Director of Operations for the Developmental Brain Injury Services (DBIS) division in Hampden County, Holyoke, MA. This full-time role provides operational and strategic leadership to residential programs, ensuring high-quality services for individuals with developmental delays and/or brain injuries.

You will partner with senior leaders to drive program operations, manage admissions logistics, oversee regulatory readiness, and offer fiscal guidance while fostering a