Customer Service Representative

Commercial Vehicle Group; Augusta (ME); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

401k Company Match

Tuition reimbursement

Education Assistance

Job summary

National Seating & Mobility is seeking mission-driven team members to support our clients with 360-degree mobility solutions. This role focuses on phone support, order management, and data entry to keep care teams aligned and responsive.

Responsibilities include processing inquiries, coordinating with branches, clinicians, and caregivers, and assisting with work orders and funding eligibility. We value accuracy, empathy, and teamwork in helping clients maintain independence.

Qualifications

• High School Diploma or GED required.
• Strong organizational skills.
• Customer-focused with professional phone manner.
• Ability to handle data entry and basic clerical tasks.
• Experience with order management is a plus.

Responsibilities

• Answer phone calls and manage inquiries professionally.
• Coordinate order management with branch staff, clients, clinicians, and caregivers.
• Assist in work orders verification, equipment details, and funding eligibility.
• Perform data entry, clerical tasks, and assist with inventory and deliveries.

Skills

Phone support

Order management

Data entry

Clerical support

Inventory coordination

Education

High School Diploma or GED

Job description

National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs.

Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobility (NSM) is focused on providing our clients with 360-degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life.

NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us.

Here at NSM, we are seeking mission-driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

Position Highlights:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Qualifications for this position:

• High School Diploma or G.E.D.
• Organizational Skills
• Customer/Client Focus
• Paid Time Off
• 401k Company Match
• Tuition reimbursement and Education Assistance

#NSMT1

Qualifications

Education

Preferred

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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