Customer Service Representative

National Seating & Mobility; Augusta (ME); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Company paid holidays

Health, Dental, Vision, Life Insurance

401k Company Match

Tuition reimbursement and Education...

Job summary

National Seating & Mobility (NSM) is a compassionate employer focused on helping clients move through life with 360-degree Complex Mobility Solutions. We value HEARTS: Honor, Excellence, Accountability, Respect, Teamwork, and Service, and seek mission-driven individuals to join our team.

The role involves answering calls, managing orders, verifying client information for funding eligibility, and supporting inventory and deliveries while delivering excellent customer service.

Qualifications

• Strong verbal and written communication skills.
• Proficiency with common computer applications and data entry.
• Ability to stay organized and handle multiple tasks.

Responsibilities

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders and verifies client information and funding eligibility.
• Performs data entry, clerical tasks, and assists with inventory and deliveries.

Skills

Communication Proficiency

Computer Proficiency

Organizational Skills

Customer/Client Focus

Education

High School Diploma or GED

Job description

What is it like to work at NSM?

National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs.

Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobility (NSM) is focused on providing our clients with 360-degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life.

NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us.

Here at NSM, we are seeking mission-driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

Position Highlights

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.


• Order management, coordinating with branch staff, clients, clinicians, and care givers.


• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.


• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Qualifications for this position

• High School Diploma or G.E.D.


• Communication Proficiency


• Computer Proficiency


• Organizational Skills


• Customer/Client Focus

Benefits

• Paid Time Off


• Company paid holidays


• Health, Dental, Vision, & Life Insurance


• 401k Company Match


• Tuition reimbursement and Education Assistance

We are looking to grow our enthusiastic and engaged team at National Seating Mobility. At NSM we are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

#NSMT1

Qualifications

Education

Preferred

High School