Mission-Driven Collections Specialist – Eastern & Central

Tobii Dynavox LLC; Pennsylvania; Hybrid; USD 42,000 - 64,000; Full time

Job summary

Tobii Dynavox LLC in the United States is seeking a Collection Specialist to manage accounts, ensure timely billing and payment collection from third-party payers, and resolve denials. You will interact with insurance companies, clients, and funding sources to reconcile accounts and improve cash flow.

The role requires high school diploma with experience in medical billing/collections, strong communication, and proficiency in MS Office. A collaborative, process-improvement mindset is valued.

Qualifications

• High School Diploma with 2+ years in computer, accounting, collections, or high-volume medical billing/insurance claims processing.
• Knowledge of payment posting process and contractual adjustments.
• Knowledge of medical insurance claims procedures and documentation preferred.
• Strong communication skills (oral and written).
• Customer service and interpersonal skills.
• Teamwork and collaboration abilities.
• Proficient in MS Office (Word, Excel, Outlook).
• Ability to research claim information online.

Responsibilities

• Manage assigned accounts ensuring timely billing, collections and payment activity.
• Verify claims on file and follow up with payers for payment.
• Investigate denials and coordinate with billers on billing issues.
• Prepare correspondence (appeals, payment requests) to recover payments.
• Review posted payments for accuracy and document communications.
• Follow up every 30 days with insurance companies, clients, SPLs and vendors.
• Escalate potential payment issues to Manager of Collections and propose adjustments/write-offs with approval.
• Stay updated on state, federal and third-party funding regulations for billing compliance.

Skills

MS Office

Communication

Customer Service

Time Management

Problem Solving

Teamwork

Education

High School Diploma

Tools

MS Office

Job description

Tobii Dynavox LLC in the United States is seeking a Collection Specialist to manage accounts, ensure timely billing and payment collection from third-party payers, and resolve denials. You will interact with insurance companies, clients, and funding sources to reconcile accounts and improve cash flow.

The role requires high school diploma with experience in medical billing/collections, strong communication, and proficiency in MS Office. A collaborative, process-improvement mindset is valued.