Collection Specialist, East & Central

Tobii Dynavox; Massachusetts; On-site; USD 42,000 - 65,000; Full time

Job summary

Tobii Dynavox, a world leader in assistive communication solutions, seeks a Collection Specialist to support the revenue cycle by ensuring timely billing and payments from third-party payers.

The role involves coordinating with insurance companies, clients, and funding sources, resolving denials, preparing appeals, and maintaining accurate account documentation. Candidates must reside in the Eastern or Central Time zones and enjoy a dynamic, global team environment.

Qualifications

• High school diploma required.
• 2+ years of computer, accounting, collections, and high-volume medical billing/insurance claims processing experience preferred.
• Knowledge of payment posting, contractual adjustments, and refunds preferred.
• Knowledge of medical insurance claims procedures and documentation preferred.

Responsibilities

• Manage assigned accounts ensuring timely billing, collections, and payment activity.
• Verify claims on file and follow up with payers for payment.
• Investigate denials and coordinate with billers to address issues.
• Prepare correspondence such as appeals to secure payments and handle refunds.
• Document all communication and monitor payments every 30 days with payers and clients.
• Stay updated on state, federal, and third-party funding regulations.

Skills

Customer service

Interpersonal skills

Time management

Problem solving

Education

High School Diploma

Tools

MS Office (Word, Excel, Outlook)

Job description

Why join us?

We're on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.

At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What's more, you'll be part of a work culture where collaboration is the norm and individuality is welcomed.

As a member of our team, you'll have the power to make it happen. You'll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers' lives.

Candidates must live in Eastern or Central Time zone to be considered.

The Collection Specialist supports the effective management of the revenue cycle process and ensures the accurate and timely collection of sales to third party payers (including Medicare, Medicaid, Private Insurance, and other funding sources). The Specialist works with insurance companies, clients, and customers to resolve collection issues and reconciles accounts.

Key Responsibilities

Manage assigned accounts and ensure the timeliness and accuracy of billing, collections, and payment activity

• After an account is billed, the account becomes the Collector's responsibility. The Collector is responsible for:
• Verification that a claim is on file
• Follow up with the payer due to lack of payment
• Investigation of denials
• Coordination with the billers to address billing issues
• Coordination with the funding consultants to address documentation questions
• Preparation of correspondence, such as appeals, to fight for the payment of accounts, request different denial codes, etc.
• Review of posted payments for accuracy and investigate differences
• Document in the system all verbal and written communication relative to collection actions and expected outcomes of overdue accounts.
• Follow up every 30 days with insurance companies, clients, SPLs, and vendors to ensure the payment of accounts
• Alert the Manager of Collections of potential payment issues
• Recommend adjustments/write-offs to the Manager of Collections and receive approval prior to reconciling accounts
• Investigate refund requests related to accounts and complete refund paperwork for accounts that need to be refunded
• Meet the expectations and goals for productivity and cash targets as set forth by management
• Stay abreast of state, federal, and third-party funding regulations for assigned accounts ensuring billing and payment practices comply with third party payer requirements
• Perform various other tasks as assigned

Minimum Qualifications

Education and Experience

• High School Diploma
• 2 or more years of computer, accounting, collections, and high-volume medical billing and/or insurance claims processing experience
• Knowledge of payment posting process in regard to contractual adjustments and refunds preferred
• Knowledge of medical insurance claims procedures and documentation preferred

Communication Skills

• Strong customer service and interpersonal skills
• Oral and written communication skills
• Teaming skills

Technical Skills:

• Proficient in M.S. Office Word, Excel, and Outlook
• Able to research claim information via the internet
• Basic data and word processing skills

Other:

• Apply independent judgment and manage confidential information
• Ability to gather data and summarize information
• Time management and good organizational skills
• Excellent problem-solving skills
• Record management

Work Environment Skills

• Ability to work at a desk for prolonged periods of time
• Ability to work with interruptions in a fast-paced environment

We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we'd love to hear from you.

Where we stand:

We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled