Mission-Driven Admin Assistant for Program Services

Durham Exchange Club Industries, Inc.; Durham (NC); On-site; USD 35,000 - 48,000; Full time

Job summary

Durham Exchange Club Industries, Inc. (DECI) seeks a Programs Services Administrative Assistant to support the Program Services Department with administrative tasks, documentation, and confidential client records.

You will coordinate service authorizations, manage records, and assist with reporting and communications to ensure high-quality service delivery. The role requires a proactive, tech‑savvy candidate who values confidentiality and is committed to supporting individuals in achieving

Qualifications

• Administrative and clerical support to Program Services staff.
• Coordinate service authorization requests and track documentation.
• Maintain organized, confidential electronic and paper client records.
• Verify Medicaid eligibility for clients.
• Assist with outcomes reporting, data compilation, and chart creation.
• Maintain confidentiality of all client and organizational information.
• Assist with CARF survey preparation and quality improvement planning.
• Support audits and documentation reviews.
• Produce quarterly newsletters highlighting client achievements and opportunities.
• Assist individuals served by DECI as needed.

Responsibilities

• Provide administrative and clerical support to the Program Services team.
• Collaborate with service coordinators, clients, and staff to ensure smooth daily operations.
• Record meeting minutes and maintain procedures and documentation.
• Assist with front desk switchboard as needed.
• Coordinate and track service authorization requests and required documentation.
• Enter authorizations into Intuition/Vertex systems accurately.
• Keep client records secure and compliant.
• Support data collection, reporting, and survey processes.
• Contribute to newsletters and communications projects.
• Support quality improvement and compliance activities.

Job description

Durham Exchange Club Industries, Inc. (DECI) seeks a Programs Services Administrative Assistant to support the Program Services Department with administrative tasks, documentation, and confidential client records.

You will coordinate service authorizations, manage records, and assist with reporting and communications to ensure high-quality service delivery. The role requires a proactive, tech‑savvy candidate who values confidentiality and is committed to supporting individuals in achieving