Mission-Critical Quality Engineer: Customer Impact

Trane Italia; New York (NY); Hybrid; USD 70,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Job summary

Trane Technologies is seeking a Mission Critical Customer Quality Engineer to deliver exceptional customer support, drive satisfaction, and lead proactive quality initiatives for key customers and applications.

You will apply strong quality systems knowledge, problem-solving, and cross-functional collaboration to ensure customer expectations are consistently met or exceeded, with on-site and flexible work arrangements.

Qualifications

• Bachelor’s degree in engineering or related field preferred.
• 3+ years in a Quality/Manufacturing Engineering role, preferably with customer-focused requirements.
• Strong knowledge of quality mgmt systems, tools, and techniques (ISO 9001, Six Sigma, Lean).
• Proficient in quality assurance methodologies including FMEA, root-cause analysis, and problem-solving (8D, 5 Whys).
• Experience collaborating with cross-functional teams and managing customer relationships.

Responsibilities

• Develop understanding of equipment performance and CTQ elements to drive customer experience.
• Lead root cause analysis across functions to implement corrections for reliability and performance.
• Use quality tools to evaluate effectiveness of our Mission Critical function (gemba, audits, data).
• Maintain KPIs and report results daily to weekly to leadership and customers.
• Conduct quality audits at customer sites and translate findings into improvement plans.

Skills

Quality systems knowledge

Analytical skills

Cross-functional collaboration

Effective communication

Education

Bachelor's degree in engineering

Tools

Gemba

APQP

SPC

Job description

Trane Technologies is seeking a Mission Critical Customer Quality Engineer to deliver exceptional customer support, drive satisfaction, and lead proactive quality initiatives for key customers and applications.

You will apply strong quality systems knowledge, problem-solving, and cross-functional collaboration to ensure customer expectations are consistently met or exceeded, with on-site and flexible work arrangements.