Mission Critical Project Manager

Upchurch; North Carolina; On-site; USD 90,000 - 130,000; Full time

Job summary

Upchurch is seeking a Critical Environments Service Project Manager to oversee data center service projects from kickoff to closeout. You will be the primary contact for customers, internal teams, vendors, and stakeholders, owning project financials and delivery quality.

The role requires strong project management, customer-facing experience, and the ability to operate in live environments where uptime and risk mitigation are essential.

Qualifications

• Experience managing service projects for critical data center infrastructure.
• Strong project management skills with ability to lead cross-functional teams.
• Customer-facing communication and stakeholder management.

Responsibilities

• Plan, initiate, and manage service projects from kickoff through closeout.
• Define scope, milestones, deliverables, and resource needs.
• Develop schedules aligned to maintenance windows and operational constraints.
• Lead execution within approved budgets and quality expectations.
• Identify risks and implement corrective actions to mitigate impact.
• Coordinate kickoff meetings, planning sessions, and progress reviews.
• Ensure accurate project documentation reflects status and commitments.
• Coordinate projects in live data center environments where uptime is critical.
• Support change management, maintenance, upgrades, and emergency service projects.
• Ensure work complies with MOPs, SOPs, permits, and site procedures.

Skills

Project management

Customer-facing

Communication

Job description

Company Overview

Upchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions, establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions—from design and installation to ongoing maintenance and emergency support—helping clients maximize building performance, energy efficiency, and equipment lifespan.

Position Summary

The Critical Environments Service Project Manager is responsible for the planning, coordination, execution, financial management, and successful delivery of service projects supporting mission‑critical data center infrastructure. This position serves as the primary point of contact for customers, internal service teams, vendors, subcontractors, and stakeholders throughout the project lifecycle. The Service Project Manager owns project financial performance, customer communication, schedules, procurement activities, forecasting, change order management, and overall project execution while ensuring all work is performed safely and in accordance with customer requirements, company standards, and mission‑critical operational procedures. The ideal candidate possesses strong project management skills, customer‑facing experience, and the ability to successfully manage projects in live operational environments where uptime, reliability, and risk mitigation are essential.

Key Responsibilities

Project Planning & Execution

• Plan, initiate, and manage service projects from kickoff through final closeout.
• Define project scope, objectives, milestones, deliverables, resource requirements, and execution strategies.
• Develop and maintain project schedules that align with customer requirements, maintenance windows, and operational constraints.
• Lead project execution while ensuring work progresses within approved schedules, budgets, and quality expectations.
• Identify project risks, obstacles, and resource constraints and implement corrective actions to mitigate impact.
• Coordinate project startup meetings, internal planning sessions, and customer progress reviews.
• Ensure project documentation remains current and accurately reflects project status and commitments.

Mission-Critical Service and Construction Delivery

• Coordinate service and/or construction projects within live operational or under construction data center environments where uptime and reliability are critical.
• Support customer change-management processes, maintenance activities, equipment upgrades, retrofits, corrective maintenance, commissioning, and emergency service projects.
• Ensure all work is planned and executed in accordance with approved MOPs, SOPs, Commissioning scripts, permits, customer requirements, and site‑specific operational procedures.
• Facilitate outage planning and coordination with customers, service managers, technicians, and operational stakeholders.
• Maintain awareness of electrical and mechanical system redundancy configurations, equipment dependencies, and operational risk during project execution.