Mission-Critical PBX & VoIP Technician

UIC Government Services and the Bowhead Family of Companies

Wichita (KS)

On-site

USD 60,000 - 72,000

Full time

14 days+
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Benefits offered by this job

Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D
Short/long-term disability
401(k) retirement plans
Paid time off

Job summary

UIC Government Services and the Bowhead Family of Companies seeks a PBX Technician to support McConnell AFB BTS operations. You will maintain Avaya telephony, troubleshoot VoIP/SIP, and manage copper/fiber cabling within DoD security requirements.

DoD IAT Level II certification is required and responses to outages are part of a 24/7 mission-ready environment. The role involves installation, testing, and documentation of telecom circuits, plus coordination with government staff to ensure reliable

Qualifications

  • High school diploma or GED required; technical training preferred.

Responsibilities

  • Operate, maintain, troubleshoot, and repair BTS infrastructure for voice/data services.
  • Provide technical support for Avaya voice switching systems and telephony equipment.
  • Support VoIP and SIP-based telephony environments, including gateways and customer premises equipment.
  • Perform ISP/OSP installation, termination, splicing, testing, and cabling.
  • Respond to outages, alarms, and trouble tickets to ensure mission readiness.
  • Conduct PMIs on telecom infrastructure; document findings and actions.
  • Coordinate with government personnel and teams on priorities and status.

Skills

Avaya voice systems
VoIP/SIP telephony
ISP/OSP cabling
DoD IAT Level II
Telecom troubleshooting
MS Office

Education

High school diploma or GED
Formal telecom/electronics/IT training
Military telecom training substituted

Tools

OTDRs
Power meters
Tone generators
Continuity testers

Job description

UIC Government Services and the Bowhead Family of Companies seeks a PBX Technician to support McConnell AFB BTS operations. You will maintain Avaya telephony, troubleshoot VoIP/SIP, and manage copper/fiber cabling within DoD security requirements.

DoD IAT Level II certification is required and responses to outages are part of a 24/7 mission-ready environment. The role involves installation, testing, and documentation of telecom circuits, plus coordination with government staff to ensure reliable

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