Mission-Critical PBX & VoIP Technician
UIC Government Services and the Bowhead Family of Companies
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Benefits offered by this job
Job summary
UIC Government Services and the Bowhead Family of Companies seeks a PBX Technician to support McConnell AFB BTS operations. You will maintain Avaya telephony, troubleshoot VoIP/SIP, and manage copper/fiber cabling within DoD security requirements.
DoD IAT Level II certification is required and responses to outages are part of a 24/7 mission-ready environment. The role involves installation, testing, and documentation of telecom circuits, plus coordination with government staff to ensure reliable
Qualifications
- High school diploma or GED required; technical training preferred.
Responsibilities
- Operate, maintain, troubleshoot, and repair BTS infrastructure for voice/data services.
- Provide technical support for Avaya voice switching systems and telephony equipment.
- Support VoIP and SIP-based telephony environments, including gateways and customer premises equipment.
- Perform ISP/OSP installation, termination, splicing, testing, and cabling.
- Respond to outages, alarms, and trouble tickets to ensure mission readiness.
- Conduct PMIs on telecom infrastructure; document findings and actions.
- Coordinate with government personnel and teams on priorities and status.
Skills
Education
Tools
Job description
UIC Government Services and the Bowhead Family of Companies seeks a PBX Technician to support McConnell AFB BTS operations. You will maintain Avaya telephony, troubleshoot VoIP/SIP, and manage copper/fiber cabling within DoD security requirements.
DoD IAT Level II certification is required and responses to outages are part of a 24/7 mission-ready environment. The role involves installation, testing, and documentation of telecom circuits, plus coordination with government staff to ensure reliable
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