Mission-Critical Logistics Specialist (Weekend/Eve)

ROCS Grad Staffing

Miami (FL)

On-site

USD 30,000 - 39,000

Full time

9 days ago

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Job summary

ROCS Grad Staffing is seeking a Customer Service/Logistics Support professional for a fast-paced shipments team handling high-value, direct-to-patient deliveries in Miami, FL. In this full-time role, you will be the main contact for customers, monitor time-sensitive shipments, and coordinate with drivers and vendors while maintaining accurate records and providing solutions under pressure.

The position requires strong communication, multitasking, and a willingness to work non-traditional hours,

Qualifications

Customer service experience required.
Experience in logistics, freight, shipping, or supply chain customer service is preferred.
Ability to handle high-pressure situations with urgency and professionalism.
Strong multitasking and organizational skills.
Comfortable with non-traditional hours and weekend coverage.
Excellent communication and problem-solving skills.

Responsibilities

Serve as the main point of contact for customers regarding shipment status, issues, and inquiries.
Monitor and track time-sensitive, high-value shipments from origin to delivery.
Resolve delivery issues quickly and professionally in coordination with internal teams.
Maintain accurate documentation and case notes in the system.
Communicate effectively with clients, drivers, and third-party vendors.
Handle multiple systems and screens while managing incoming requests.
Work cross-functionally with operations to ensure service quality and compliance.