Mission-Critical IT Service Desk - Tier 1 Support, Security+

ZP Group

Kansas City (MO)

On-site

USD 45,000 - 70,000

Full time

11 days ago

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Benefits offered by this job

Full benefits package

11 paid holidays

10 PTO days

Tuition reimbursement

Job summary

Zachary Piper Solutions is seeking an Enterprise Service Desk to support a large-scale government IT and cybersecurity program focused on providing enterprise network and technical support services to military personnel, government civilians, and contractors worldwide. This on-site role in Kansas City, MO handles Tier 1 issues for a global enterprise network.

The Enterprise Service Desk provides first-level technical support and troubleshooting for end users, including Outlook/Office and VTC

Qualifications

High School Diploma or equivalent required; additional IT training or certifications are preferred.
Active CompTIA Security+ certification required.
Active Secret Security Clearance required.
ESD Mid: 0-6 months of IT support experience OR ESD Senior: 6 months-1+ years of IT support/help desk experience.
Experience supporting desktop hardware, Windows OS, Office, Outlook, printers, mobile devices, and network connectivity issues.
Strong troubleshooting, customer service, communication, and problem-solving skills.
Familiarity with NGEN and/or SMIT environments is preferred.

Responsibilities

Provide first-level technical support for enterprise network users and customer systems.
Troubleshoot hardware, software, operating system, network connectivity, and account access issues.
Support desktops, laptops, printers, mobile devices, and multifunction devices (MFDs/MFPs).
Assist users with Microsoft Outlook, Microsoft Office Suite, and Video Teleconferencing (VTC) technologies.
Document, track, and escalation incidents while delivering excellent customer service.