Enterprise Service Desk - 173815

ZP Group; Kansas City (MO); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Full benefits package

11 paid holidays

10 PTO days

Tuition reimbursement

Job summary

Zachary Piper Solutions is seeking an Enterprise Service Desk to support a large-scale government IT and cybersecurity program focused on providing enterprise network and technical support services to military personnel, government civilians, and contractors worldwide. This on-site role in Kansas City, MO handles Tier 1 issues for a global enterprise network.

The Enterprise Service Desk provides first-level technical support and troubleshooting for end users, including Outlook/Office and VTC

Qualifications

• High School Diploma or equivalent required; additional IT training or certifications are preferred.
• Active CompTIA Security+ certification required.
• Active Secret Security Clearance required.
• ESD Mid: 0-6 months of IT support experience OR ESD Senior: 6 months-1+ years of IT support/help desk experience.
• Experience supporting desktop hardware, Windows OS, Office, Outlook, printers, mobile devices, and network connectivity issues.
• Strong troubleshooting, customer service, communication, and problem-solving skills.
• Familiarity with NGEN and/or SMIT environments is preferred.

Responsibilities

• Provide first-level technical support for enterprise network users and customer systems.
• Troubleshoot hardware, software, operating system, network connectivity, and account access issues.
• Support desktops, laptops, printers, mobile devices, and multifunction devices (MFDs/MFPs).
• Assist users with Microsoft Outlook, Microsoft Office Suite, and Video Teleconferencing (VTC) technologies.
• Document, track, and escalation incidents while delivering excellent customer service.

Skills

IT support

Windows OS

Troubleshooting

Customer service

Communication

Problem-solving

Education

High School Diploma

CompTIA Security+

Job description

Zachary Piper Solutions is seeking an Enterprise Service Desk to support a large-scale government IT and cybersecurity program focused on providing enterprise network and technical support services to military personnel, government civilians, and contractors worldwide. This position is on-site in Kansas City, MO. The Enterprise Service Desk will provide Tier 1 technical support and troubleshooting for end users accessing a global enterprise network environment. Join a mission-critical team supporting the technology infrastructure that enables daily operations across a worldwide organization.

Responsibilities for the Enterprise Service Desk include:

• Provide first-level technical support for enterprise network users and customer systems
• Troubleshoot hardware, software, operating system, network connectivity, and account access issues
• Support desktops, laptops, printers, mobile devices, and multifunction devices (MFDs/MFPs)
• Assist users with Microsoft Outlook, Microsoft Office Suite, and Video Teleconferencing (VTC) technologies
• Document, track, and escalation incidents while delivering excellent customer service

Required Qualifications for the Enterprise Service Desk include:

• ESD Mid: 0-6 months of IT support experience OR ESD Senior: 6 months-1+ years of IT support/help desk experience
• Experience supporting desktop hardware, Windows operating systems, Microsoft Office Suite, Outlook, printers, mobile devices, and network connectivity issues
• Strong troubleshooting, customer service, communication, and problem-solving skills
• High School Diploma or equivalent required; additional IT training or certifications are preferred
• Active CompTIA Security+ certification required
• Active Secret Security Clearance required
• Familiarity with NGEN and/or SMIT environments is preferred

Compensation for the Enterprise Service Desk includes:

• Salary Range: depending on experience
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick Leave as required by law
• 11 Paid Holidays
• 10 PTO Days

Keywords:

Enterprise Service Desk, Help Desk Support, Technical Support, IT Support Specialist, Desktop Support, Service Desk Analyst, Tier 1 Support, Windows Support, Microsoft Office, Microsoft Outlook, Network Troubleshooting, Desktop Technician, Hardware Support, Printer Support, Mobile Device Support, VTC Support, Security+, CompTIA Security+, Secret Clearance, Customer Support, IT Help Desk, Kansas City MO, Government IT, Enterprise Network Support, NGEN, SMIT, Cyber Security Support