Jr Help Desk Support (Evening Shift)

LaunchTech; Huntsville (AL); Vor Ort; USD 60.000 - 85.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision coverage

401(k) with company match

Paid Time Off (PTO)

Mission-driven work with growth

Zusammenfassung

LaunchTech is seeking dynamic IT professionals to join our veteran-owned team at Redstone Arsenal, Huntsville, AL, supporting the Missile Defense Agency on the IRES contract. The role emphasizes mission-critical IT operations, data analysis, and customer-facing service delivery in a security-conscious environment.

You will perform data collection and analysis, remote troubleshooting, and provide status updates to MDA customers while supporting Service Desk workflows and enterprise projects.

Qualifikationen

• 6+ years of general (full-time) work experience.
• 6+ months of IT experience.
• Experience in a customer-facing role.
• Experience with Microsoft Office and Access Database.
• Ability to work independently and in a team.
• Must have DoD 8570 IAT Level II Certification or higher by employment start date (example: CompTIA Security+ CE).
• Must have, or obtain, an active DoW Secret Security Clearance

Aufgaben

• Collect and analyze data to provide technical resolutions.
• Provide remote troubleshooting support for break fix issues.
• Provide escalation and status updates to MDA customers.
• Provide technical support for enterprise projects that affect Service Desk workflows.
• Resolve daily battle rhythm tasks.
• Track all work using the Remedy ticketing system.
• Utilize the mature knowledge database to assist customers.

Kenntnisse

Customer facing

Independent work

Team collaboration

MS Office

Access DB

IAT II Certification

Tools

Remedy

MS Office

Access Database

Jobbeschreibung

Location: Redstone Arsenal, Huntsville, AL
Clearance Required: Active DoW Secret Security Clearance
Travel Required: Up to 10% of the time

LaunchTech is a veteran-owned company that prides itself on delivering service before self and excellence in all we do. We are seeking dynamic professionals who embody our core values of Integrity, Commitment, and Excellence to join our growing Crew in support of our customers across the federal, state, and commercial markets.

Looking to launch your IT career in a mission-driven environment? This role directly supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract, where your technical support keeps mission-critical operations running smoothly for one of the nation’s most important defense programs.

What You’ll Be Doing

• Collect and analyze data to provide technical resolutions
• Provide remote troubleshooting support for break fix issues
• Provide escalation and status updates to MDA customers
• Provide technical support for enterprise projects that affect Service Desk workflows
• Resolve daily battle rhythm tasks
• Track all work using the Remedy ticketing system
• Utilize the mature knowledge database to assist customers

What You Bring

Basic Requirements:

• Must have 6, or more, years of general (full-time) work experience
  • May be reduced with completion of advanced education
• Must have 6, or more, months of IT experience
• Must have experience working in a customer-facing role.
• Must have experience with Microsoft Office and Access Database experience
• Must have experience at working independently and in a team-oriented, collaborative environment
• Must have experience working with geographically dispersed teams
• Must have DoD 8570 IAT Level II Certification or higher by employment start date (example: CompTIA Security+ CE)
• Must have, or obtain, an active DoW Secret Security Clearance

Desired Requirements:

• Have an ITILv3 Foundations certification
• Have Remedy experience
• Have experience with desktop support, service desk/help desk or call center experience

Why LaunchTech?

LaunchTech is built on a single standard: Excellence, Period.
This role offers an early-career IT professional the opportunity to build hands-on experience supporting mission-critical operations at the heart of the nation’s missile defense program.

We offer:

• Medical, Dental, and Vision coverage
• 401(k) with company match
• Paid Time Off (PTO)
• Mission-driven work with opportunities to grow
• And more

Ready to Join the LaunchTech Crew?

LaunchTech is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other status protected under federal, state, or local law.

Visit www.welaunchtech.com to learn more about how we deliver Excellence, Period.