Mission-Critical Field Services Manager (Public Safety Tech)

Motorola Solutions; Massachusetts; On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions seeks a Technical Field Services Manager to lead post-sales technical services teams, directing Field Engineers for on-site installations, deployments, and maintenance of Exacom Hindsight 4. You will ensure SLAs, timely project delivery, and superior service to public safety clients.

Responsibilities include optimizing deployment workflows, mentoring engineers, and coordinating with project managers and client IT/dispatch leaders to meet site readiness and compliance.

Qualifications

• 5+ years of progressive technical management experience leading technical support and/or field deployment teams.
• Prior experience in public safety, mission-critical environments, telecommunications, or NG911 systems is strongly preferred.
• Proven track record of managing multi-disciplinary technical teams (remote and on-site).

Responsibilities

• Direct, mentor, and evaluate a dual-function team consisting of Field Engineers.
• Conduct regular 1-on-1s, performance reviews, resource scheduling, and ongoing technical coaching.
• Establish clear KPIs for response times, resolution rates, project delivery schedules, and customer satisfaction.
• Foster a collaborative team culture suitable for 24/7 public safety operations.
• Direct the planning, scheduling, and execution of on-site hardware and software installations and upgrades.
• Coordinate with project managers and client IT/dispatch directors to align deployment timelines.
• Ensure adherence to installation protocols, SAT, and security compliance standards.
• Act as technical point of contact during critical system go-live events.
• Manage backlog of projects to ensure timely completion and revenue generation.

Skills

Technical leadership

Public safety domain experience

VoIP/SIP/RoIP

Project coordination

Communication skills

Education

Bachelor’s degree in IT/CS/Engineering

ITIL PMP Network+ Security+ ENP desirable

Tools

Windows Server

Networking (Routers/Switches/Firewalls/VLANs)

SQL databases

CTI & dispatch consoles

Exacom Hindsight 4

Job description

Motorola Solutions seeks a Technical Field Services Manager to lead post-sales technical services teams, directing Field Engineers for on-site installations, deployments, and maintenance of Exacom Hindsight 4. You will ensure SLAs, timely project delivery, and superior service to public safety clients.

Responsibilities include optimizing deployment workflows, mentoring engineers, and coordinating with project managers and client IT/dispatch leaders to meet site readiness and compliance.