Mission-Critical 911 Dispatcher (Public Safety)

County Emergency Communications; Sanders (IN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Job summary

County Emergency Communications in Smithville, IN is seeking 911 Emergency Dispatchers to connect callers with the appropriate public safety resources and coordinate responders. The role involves calm communication, information gathering, and multi-system coordination to ensure rapid, accurate dispatch.

Responsibilities include handling emergency and nonemergency calls, confirming locations, prioritizing incidents, and documenting details for dispatch systems.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; testing scores and deadlines vary by vacancy.
• Typing speed, listening, clear speech, and basic computer skills are advantageous.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma

Job description

County Emergency Communications in Smithville, IN is seeking 911 Emergency Dispatchers to connect callers with the appropriate public safety resources and coordinate responders. The role involves calm communication, information gathering, and multi-system coordination to ensure rapid, accurate dispatch.

Responsibilities include handling emergency and nonemergency calls, confirming locations, prioritizing incidents, and documenting details for dispatch systems.