Mission-Critical 911 Dispatcher — Fast-Paced Public Safety

NENA; Grandview Heights (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Grandview Heights seeks motivated, mission-driven individuals for full-time Emergency 911 Dispatcher roles. You will input calls into CAD, dispatch responders, and manage multiple communication channels in a fast-paced public safety environment.

Candidates should have strong typing, communication, problem-solving, and multitasking abilities, with a commitment to confidentiality and accurate data handling. Training will be provided.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.

Responsibilities

• Answer 911 emergency and non-emergency calls and input data into CAD.
• Dispatch police, fire, and medical units as needed.
• Monitor multiple radio channels and phone lines simultaneously.
• Direct callers and provide non-emergency information.
• Handle confidential information appropriately and follow procedures.

Skills

Typing 35+ wpm

Strong communication

Problem solving

Multitasking

Map reading

Confidentiality

Education

High school diploma

LEADS certification

Ohio Notary commission

Associate degree (preferred)

Bachelor's degree (preferred)

APCO/NENA/GIS/NG911 knowledge (preferred)

Tools

CAD systems

Microsoft Office

Job description

City of Grandview Heights seeks motivated, mission-driven individuals for full-time Emergency 911 Dispatcher roles. You will input calls into CAD, dispatch responders, and manage multiple communication channels in a fast-paced public safety environment.

Candidates should have strong typing, communication, problem-solving, and multitasking abilities, with a commitment to confidentiality and accurate data handling. Training will be provided.