Impactful 911 Dispatcher — Public Safety Communications

FailSafe Communications; Grandview Heights (OH); Hybrid; USD 40,000 - 60,000; Full time

Job summary

City of Grandview Heights seeks a dedicated 911 Dispatcher to operate from a modern public safety facility, handling emergency and non-emergency calls and assisting police, fire, and medical teams.

You will use CAD and radio systems, manage multiple channels, and input critical data while maintaining confidentiality in a 24/7 operation. Training is provided; background checks and drug screening are required.

Qualifications

• Must be at least 18 years old and authorized to work in the United States.
• High school diploma or equivalent required; LEADS certification within six months of hire.
• Associate degree or Bachelor's degree in related field preferred.
• Preferred: APCO, NENA, GIS, NG911 knowledge; background check and drug screen will be conducted.

Responsibilities

• Answer all incoming 911 emergency and non-emergency police, fire, and medical calls.
• Input information into CAD system for response and documentation; dispatch personnel and monitor multiple channels.
• Enter data into criminal justice information systems and handle sensitive information securely.
• Shift work in a 24/7 operation; schedules may include evenings, nights, weekends, and holidays.

Skills

Communication skills

Problem-solving

Multitasking

Independent work

Education

High school diploma or equivalent

LEADS certification

Associate degree

Bachelor's degree in related field

Tools

Microsoft Office

Job description

The City of Grandview Heights is actively seeking highly motivated, mission-driven professionals for full-time Emergency 911 Dispatcher positions. This role is critical to public safety and demands individuals who perform with precision, confidence, and composure under pressure.

Dispatchers operate from a newly constructed, purpose-built public safety facility, working directly among our officers and the fire department. Our center is equipped with state-of-the-art radios and call-handling systems, as well as enhanced 9-1-1 technology, to support critical operations. Our workstations are ergonomically designed and adjustable, supporting dispatcher health, alertness, and performance during extended shifts. Other amenities include a fitness
center, patio, and terrace- reinforcing the City's commitment to workforce readiness and wellness.

This position is ideal for individuals who thrive in fast-paced environments, maintain attention to detail, and arecommitted to serving the community with professionalism and integrity. We encourage you to apply if you are ready to take on a demanding role where your decisions directly impact lives.

Essential Functions

Under the direct supervision of the 911 Communications Manager, answers all incoming 911 emergency and nonemergency police, fire, and medical calls. Inputs information in a Computer-Aided Dispatch (CAD) system for law enforcement response and documentation. Radio dispatching of law enforcement personnel, monitors and manages multiple radio channels, telephone lines, CAD activity, and other communications systems simultaneously; access to criminal justice information that requires handling and dissemination of sensitive materials; directs callers and gives nonemergency information, enters data into criminal justice information systems; Handles confidential and sensitive law enforcement information appropriately and ensures information is released only to authorized individuals; and performsother related duties as assigned.

*This position requires shift work in a team environment that can be stressful. We are a 24-hour hours/7-day-per-week operation, including weekends, evenings, nights, and holidays. Schedules may be 8 or 10-hour shifts that may require overtime with or without advance notice.

Education & Qualifications
To qualify for this position, you must be at least 18 years of age, possess a high school diploma (or equivalent), and be authorized to work in the United States. Within six months of hire, the selected candidate must qualify for Law Enforcement Automated Data System (LEADS) certification and obtain a commission as an Ohío Notary. Training will be provided.

The desired candidate will possess at least one (1) year of experience in a comparable capacity or two years of clerical, general office, or call center experience, with an average typing speed of 35 or more WPM. Proficiency in Microsoft Suite, basic computer operations, including navigating systems, software applications, electronic databases, and other technology used to perform assigned duties, is required. Candidates must have strong written and verbal communication
skills, problem-solving abilities, be able to work independently, perform multiple tasks simultaneously, read and understand maps, and maintain confidentiality. An Associate Degree and one or more years of experience in public safety emergency communications, or a Bachelor's Degree in a related field, is preferred. Preferred candidates will possess certifications or knowledge of APCO, NENA, GIS, and NG911. Prospective candidates will be required to pass a background investigation, truth verification exam, and drug screen.