Mission Control Technician I – 24/7 Data Center Ops

Switch; Las Vegas (NV); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Benefits package

Remote opportunities

Career growth

Job summary

Switch in Las Vegas is seeking a Mission Control Technician I to monitor real-time infrastructure, respond to alerts, and coordinate investigations in a 24/7 environment.

You will work with power, cooling, security, and network systems, document actions, and escalate as needed. The role requires calm, methodical troubleshooting and strong communication.

On-site shifts, including nights and weekends, with opportunities for training and career growth within a growing data center company.

Qualifications

• 2+ years of IT operations or similar technical support.
• Experience monitoring systems, investigating alerts, and resolving incidents.
• Foundational understanding of network topologies and the OSI model.
• Ability to troubleshoot across multiple infrastructure domains.
• Experience with ticketing/monitoring tools.
• Clear written and verbal communication.
• Ability to work rotating shifts in a 24/7 environment.

Responsibilities

• Monitor critical infrastructure systems including power, cooling, security, safety, and network connectivity.
• Serve as the primary point of contact for alerts, events, and incident investigations during assigned shifts.
• Interpret alarms, diagnose issues, initiate remediation, and elevate when needed.
• Create, update, and close incident tickets with accurate timelines and documentation.
• Coordinate with internal teams, vendors, and network carriers to resolve incidents.
• Perform approved configuration tasks following documented instructions and security policies.
• Produce clear incident summaries and post-event reports.
• Provide timely, professional support to customers during incidents.
• Follow defined escalation, notification, and communication procedures.
• Work scheduled shifts, including nights, weekends, and rotations as required.

Skills

IT operations

Incident monitoring

Network basics

Ticketing tools

Communication skills

24/7 operations

Tools

SSH

PuTTY

Syslog

Nagios

Job description

Switch in Las Vegas is seeking a Mission Control Technician I to monitor real-time infrastructure, respond to alerts, and coordinate investigations in a 24/7 environment.

You will work with power, cooling, security, and network systems, document actions, and escalate as needed. The role requires calm, methodical troubleshooting and strong communication.

On-site shifts, including nights and weekends, with opportunities for training and career growth within a growing data center company.