Mission Control Intake Coordinator

AdventHealth; Orlando (FL); On-site; USD 35,000 - 60,000; Full time

Job summary

A leading healthcare provider seeks a Mission Control Intake Coordinator in Orlando. The role involves managing the patient admission process, ensuring compliance with health regulations, and delivering excellent customer service. AdventHealth offers a supportive environment for professional growth, enriched by various benefits for employees and their families.

Benefits

Benefits from Day One

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Qualifications

• High School Grad or equivalent plus college coursework in healthcare.
• Experience in healthcare financial services preferred.
• Strong understanding of health insurance authorization processes.

Responsibilities

• Manage patient admissions and transfers effectively.
• Ensure compliance with documentation and insurance requirements.
• Provide exceptional customer service and support team collaboration.

Skills

Verbal communication

Written communication

Critical-thinking

Problem-solving

Advanced computer skills

Education

High School Diploma or GED

College education in healthcare related field

Job description

Mission Control Intake Coordinator

Location: AdventHealth Orlando- 601 E ROLLINS ST, Orlando, 32803

All the benefits and perks you need for you and your family:

• Benefits from Day One

• Paid Days Off from Day One

• Student Loan Repayment Program

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Day (6:30am-7:00pm or 10:30am-11:00pm)

The community you’ll be caring for: Orlando Campus

· Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando

· Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America

· AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country

· We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

The role you’ll contribute:

The Mission Control Intake Coordinator person is knowledgeable of all aspects of the patient's admission and transfer process. Serves at hospital liaison for patient and family in the absence of the patient placement coordinator. Supports Mission Control Supervisor in throughput activities for system to ensure timely and efficient placement. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

• Ensures proper identification of each patient using previously assigned MRN, name, social security number, etc. Enters information given by physician and assigns an MRN with incomplete data when the need for an immediate number is indicated. Accurately codes diagnosis or admitting complaint using current ICD coding manuals as required.

• Reviews and processes admission and transfer requests in a timely and proficient manner. Responsible for obtaining face sheets and transfer agreements on all patients transferring from other facilities.

• Ensures that admitted patients have contracted insurance, if not, ensures the proper departments are notified.

• Manages the inbound requests utilizing all appropriate software systems and resources.

• Assists Patient Placement Coordinators in monitoring red beds and alerting appropriate campus leadership.

• Collects and compiles statistical data as requested.

• Answers calls in que timely while clearly identifying self and name of department at all times; returns calls prior to shift ending.

• Supports system Registration, Care Management and Our Legacy & Transplant account needs including, but not limited to GIP, Hospice, Our Legacy and Transplant account creation.

• Supports system HIM MRN duplicate merging needs.

• Supports system HIM and ED legal needs by scanning Behavioral Health Legal Status documents into the EMR.

• Proficient utilizing imaging software to ensure all images for transferring patients are available in AH imaging

software. Troubleshoots imaging failures with appropriate imaging leadership.

• Responsible for placing call-outs to physicians regarding admissions. Follows departmental guidelines and algorithms for follow-up and escalations as needed.

• Serves as a resource for system Registration troubleshooting needs.

• Assists in training/mentoring new employees, attends staff meetings, and maintains current knowledge of operational processes. Reviews electronic communications to keep abreast of process and departmental changes.

• Supports Mission Control Departmental functions and needs.

• Customer Service: Delivers excellent customer service fulfilling the Advent Health Mission of extending the healing Ministry of Christ. Pleasant tone of voice, friendly and helpful attitude, keeps conversation focused on customer. Handles calls and issues promptly and efficiently.. Identifies opportunities for improvement and expansion of new customer relationships.

• Teamwork: Is respectful of co-workers and offers assistance as needed to help others complete assigned tasks. Participates in activities that promote camaraderie and a friendly workplace. Willingly and enthusiastically participates in team/department initiatives. Readily voices concerns and problems to Leadership.

Qualifications

The expertise and experiences you’ll need to succeed :

KNOWLEDGE AND EXPERIENCE STRONGLY PREFERRED:

• Excellent verbal communication and written skills

• Advanced Computer Skills

• Utilizes all electronic foundational resources and tools to efficiently maintain throughput across AdventHealth and sending facilities.

• Accurately documents details of demographics and transfer process, real-time, in software systems to ensure department STATS and AdventHealth regulatory compliance are met.

• Understanding of Health Insurance Authorization processes

• Critical-thinking and problem-solving ability

• Ability to function in fast-paced, stressful environment

KNOWLEDGE AND EXPERIENCE PREFERRED:

• Knowledge of HIM processes

• Knowledge of Registration process

• Medical terminology and/or coding skills

EDUCATION AND EXPERIENCE REQUIRED:

High School Grad or Equiv

EDUCATION AND EXPERIENCE:

REQUIRED:

• High School Diploma or GED

• College education or coursework in healthcare related field

• Healthcare Financial Services experience

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Administrative

Organization: AdventHealth Orlando

Schedule: Full-time

Shift: 1 - Day

Req ID: 25021384

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.