Intake Coordinator

Intermountain Healthcare; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare organization seeks a Customer Service Representative to handle referral sources, input patient information, and verify insurance. This role requires excellent communication skills and the ability to manage multiple priorities in a fast-paced environment. A strong candidate will provide high-quality customer service and work effectively under pressure.

Benefits

Generous benefits package

Qualifications

• One year of customer service experience required.
• Excellent interpersonal relations and communication skills.
• Ability to work under time-sensitive conditions.

Responsibilities

• Talk to referral sources to gather and input intake information.
• Verify insurance benefits and authorization at the time of intake.
• Coordinate with other departments to ensure appropriate treatment.

Skills

Customer Service

Communication

Organization

Problem-Solving

Adaptability

Job description

Job Description:

This position is responsible for talking to referral sources, collecting information and entering it into the computer, completing initial authorization, and verifying insurance so the patient can receive appropriate treatment from the appropriate departments.

Schedule

Wednesday-Sunday 9-5

Job Essentials

• Provides excellent telephone and in-person customer service. Answers and return telephone calls promptly and courteously. Triages phone calls as appropriate. Responds to requests in an accurate and timely manner.
• Speaks to referral sources. Gathers and inputs intake information into the computer system completing the intake process.
• Interfaces with third party payers to determine insurance benefits / self-pay status authorization at the time of intake.
• Coordinates with other departments in the facility as needed to ensure the patients will receive appropriate treatment.
• Organize daily activities to ensure the department functions according to accepted standards.
• Establishes and maintains effective internal and external working relationships.
• Responsible for complying with information privacy / confidentiality policies and regulations.

HME Support Services only:

• Obtains insurance eligibility and benefits information using various phone and on-line resources. Maintains appropriate authorizations and notifies insurance companies of patient arrival as needed. Ensures eligibility and authorization requirements are completed within the required timeframe.
• Performs translation of narrative diagnoses provided by physicians into appropriate ICD-9 or ICD-10 codes.
• Maintains productivity levels established by management in completing orders.

Skills

• Customer Service
• Communication
• Organization
• Problem-Solving
• Adaptability

Physical Requirements:

Required Qualifications

• One year of customer service experience.
• Demonstrated excellent interpersonal relations and communications skill.
• Demonstrated experience working effectively in time sensitive situations, handing multiple priorities simultaneously and ability to make prompt accountable decisions.
• Demonstrate ability to work under stress.
• Demonstrated computer and word processing skills.

Preferred Qualifications

• One year of experience with Medicare/Medicaid and other commercial insurances, preauthorization and utilization management.
• Experience with Centricity/IDX.
• Knowledge of Intermountain Healthcare's computer systems.
• Bilingual Spanish speaking
• Admitting, billing, collection and/or insurance verification experience
• Versed in CPT/HCPCS/ICD-9/ICD-10 Codes
• Medical Terminology

Physical Requirements

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

Location:

Home Services - Salt Lake City

Work City:

South Jordan

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.66 - $25.33

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

About the company

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